Lenovo 3122 Getting information, help, and service, Information resources, Online Books folder

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Chapter 7. Getting information, help, and service

This chapter provides information about help, service, and technical assistance for Lenovo products.

This chapter contains the following topics:

“Information resources” on page 75

“Help and service” on page 77

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Online Books folder

The Online Books folder preinstalled on your computer contains the ThinkCentre User Guide, which provides information about your computer to help you set up, use, and maintain your computer. It requires no Internet access to view the publication.

To view the publication, click Start All Programs Online Books Online Books, then double-click the publication for your computer. The publication is also available on the Lenovo Support Web site at: http://www.lenovo.com/support

Notes:

1.The publication is in PDF version. To view the publication, you need to have the Adobe Reader program preinstalled on your computer. If the Adobe Reader program has not been installed on your computer, a message will be displayed when you attempt to view the PDF file and you will be guided through

the Adobe Reader installation.

2.The publication is available in other languages on the Lenovo Support Web site at: http://www.lenovo.com/support

3.If you want to install a different language version of the Adobe Reader program rather than the version preinstalled on your computer, download the desired language version from the Adobe Web site at: http://www.adobe.com

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various technologies, such as:

Lenovo Solution Center or Lenovo ThinkVantage Toolbox

Password Manager (available on some models)

Power Manager

Product Recovery

Rescue and Recovery

System Update

To access the Lenovo ThinkVantage Tools program, click Start All Programs Lenovo ThinkVantage Tools.

© Copyright Lenovo 2011

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Contents ThinkCentre User Guide Second Edition December Copyright Lenovo Contents Index Important safety information Iv ThinkCentre User Guide Product overview FeaturesConnectivity Preinstalled operating system Specifications Software overviewSoftware provided with your Windows operating system Lenovo ThinkVantage Tools Locations Lenovo Solution CenterFront connector, control, and indicator locations Locating connectors and parts on the rear of your computerConnector Description If you use speech-recognition software Locating parts on the system board Locating componentsSystem board part locations Locating internal drivesDrive bay locations Installing or replacing hardware Installing or replacing hardwareHandling static-sensitive devices Opening the computer cover Installing external optionsRemoving the front bezel Removing and reinstalling the front bezelWhat to do next Accessing the system board components and drivesRemoving a memory module Installing or replacing a memory moduleOpening the retaining clips Installing or replacing a PCI cardRemoving a PCI card Installing the PCI card Installing the card reader Installing or replacing the card readerInstalling the card reader Installing the screw that secures the card reader Replacing the card reader Installing the card reader Replacing the battery Replacing the hard disk drive Removing the old batteryRemoving the hard disk drive Removing the hard disk drive from the bracket Replacing the optical drive Installing the hard disk drivePivoting the optical drive bay Removing the old optical drive Installing a new optical drive Replacing the heat sink and fan assemblyScrews that secure the heat sink and fan assembly Removing the heat sink fan duct Installing the heat sink fan duct Replacing the power supply assemblyInstalling or replacing hardware Removing the heat sink fan duct Power connectors on the system board Installing the power supply assembly Replacing the microprocessor Accessing the microprocessor Installing or replacing hardware Replacing the internal speaker Removing the front bezel Removing the cover presence switch Removing the internal speaker Installing the new internal speaker Reinstalling the cover presence switch Replacing the front audio and USB assemblyRemoving the front audio and USB assembly Replacing the mouse Replacing the keyboardMouse connectors Completing the parts replacementObtaining device drivers Basic security features Password protectionIntegrated cable lock Erasing a lost or forgotten password clearing Cmos Recovery information Creating and using recovery mediaCreating recovery media Using recovery media Performing backup and recovery operationsPerforming a backup operation Using the Rescue and Recovery workspace Performing a recovery operationCreating and using a rescue medium Using a rescue mediumCreating a rescue medium Solving recovery problems Installing or reinstalling device driversThinkCentre User Guide Starting the Setup Utility program Using the Setup Utility programViewing or changing settings Using passwordsPower-on password Password considerationsAdministrator password Setting, changing, or deleting a passwordSelecting a startup device Selecting a temporary startup deviceViewing or changing the startup device sequence Exiting the Setup Utility program Using system programs Updating flashing the Bios from a discUpdating system programs Recovering from a Post and Bios update failure Updating flashing the Bios from your operating systemUpdating system programs ThinkCentre User Guide Basic troubleshooting Troubleshooting and diagnostic programsLenovo Solution Center Diagnostic programsPC-Doctor for DOS Lenovo ThinkVantage ToolboxCleaning the mouse Optical mouseNon-optical mouse Troubleshooting and diagnostic programs ThinkCentre User Guide Information resources Getting information, help, and serviceOnline Books folder Lenovo ThinkVantage ToolsSafety and warranty Access HelpLenovo Welcome Lenovo Support Web siteHelp and service Using the documentation and diagnostic programsCalling for service Purchasing additional services Using other servicesAppendix A. Notices Television output notice Trademarks ThinkCentre User Guide CRU IndexInstalling options Memory module PCI card Security features Set Power-On Password ThinkCentre User Guide Page 0A94223