Lenovo 3149, 3026, 3269, 3039, 5548, 5536, 5391 PC-Doctor for Rescue and Recovery, PC-Doctor for DOS

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PC-Doctor for Rescue and Recovery

The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Rescue and Recovery diagnostic program if you are unable to start the Windows operating system.

To run the PC-Doctor for Rescue and Recovery diagnostic program from the Rescue and Recovery workspace, do the following:

1.Turn off the computer.

2.Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens after a short delay.

3.From the Rescue and Recovery workspace, select Launch advanced Rescue and Recovery Diagnose hardware. The PC-Doctor for Rescue and Recovery diagnostic program opens.

4.Select the diagnostic test you want to run. Then, follow the instructions on the screen.

For additional information about running the PC-Doctor for Rescue and Recovery diagnostic program, refer to the PC-Doctor for Rescue and Recovery help system.

Note: If you encounter failures that prevent you from gaining access to the Rescue and Recovery workspace, you can run the PC-Doctor for Rescue and Recovery diagnostic program after using a rescue medium

to recover the computer from failures and gaining access to the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 38.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use the PC-Doctor for DOS diagnostic program if you are unable to start the Windows operating system or if the two diagnostic programs preinstalled on your computer have not been successful in isolating a possible problem. You can run the PC-Doctor for DOS diagnostic program from a diagnostic disc that you created.

Creating a diagnostic disc

This section provides instructions on how to create a diagnostic disc.

To create a diagnostic disc, do the following:

1.Download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from:

http://www.lenovo.com/support

2.Use any CD/DVD burning software to create a diagnostic disc with the ISO image.

Running the diagnostic program from a diagnostic disc

This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created.

To run the diagnostic program from a diagnostic disc that you created, do the following:

1.Make sure the optical drive you want to use is set as the first boot device in the startup device sequence. See “Selecting a startup device” on page 43.

2.Make sure the computer is turned on and then insert the disc into the optical drive. The diagnostic program opens.

Chapter 6. Troubleshooting and diagnostics 49

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Contents ThinkCentre User Guide Page ThinkCentre User Guide First Edition October Copyright Lenovo Contents Appendix A. Notices Important safety information Viii ThinkCentre User Guide Product overview FeaturesPower supply Preinstalled software programs SpecificationsSoftware provided by Lenovo Software overviewThinkVantage Productivity Center Locations Locating connectors on the front of your computer Adobe ReaderAntivirus software Connector Description Locating connectors on the rear of your computerComponent locations Locating componentsSystem board part locations Locating parts on the system boardDrive bay locations Locating internal drivesInstalling or replacing hardware Installing or replacing hardwareInstalling external options Handling static-sensitive devicesOpening the computer cover Accessing the system board components and drivesPivoting the optical drive bay assembly Installing or replacing a memory moduleOpening the retaining clips What to do next Installing or replacing a PCI cardRemoving a PCI card Installing the PCI card Replacing the batteryReplacing the hard disk drive Removing the old batteryRemoving the hard disk drive Replacing the optical drive Installing the hard disk driveRemoving the old optical drive Installing a new optical drive Replacing the power supply assemblyRemoving the retaining screws for the power supply assembly Replacing the heat sink Removing the power supply assemblyRemoving the heat sink Replacing the front audio and USB assembly Removing the front bezel Replacing the system fanRemoving the system fan Replacing the internal speakerRemoving the front bezel Removing the internal speaker Replacing the keyboard or mouse Installing the new internal speakerConnecting a new keyboard or mouse Completing the parts replacementIntegrated cable lock Installing security featuresErasing lost or forgotten passwords clearing Cmos Password protectionRecovery information Creating and using recovery mediaCreating recovery media Using recovery media Performing backup and recovery operationsPerforming a backup operation Using the Rescue and Recovery workspace Performing a recovery operationCreating a rescue medium Creating and using a rescue mediumInstalling or reinstalling device drivers Using a rescue mediumSolving recovery problems Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password Power-On PasswordHard Disk Password Setting, changing, and deleting a passwordSelecting a startup device Exiting from the Setup Utility programSelecting a temporary startup device Selecting or changing the startup device sequenceThinkCentre User Guide Using system programs Updating flashing the Bios from a discUpdating system programs Recovering from a POST/BIOS update failure Updating flashing the Bios from your operating systemBasic troubleshooting Troubleshooting and diagnosticsLenovo ThinkVantage Toolbox Diagnostic programsPC-Doctor for DOS PC-Doctor for Rescue and RecoveryCleaning an optical mouse Information resources Getting information, help, and serviceOnline Books folder Lenovo ThinkVantage ToolsAccess Help Safety and WarrantyLenovo Welcome Help and service Using the documentation and diagnostic programsCalling for service Purchasing additional services Using other servicesAppendix A. Notices European conformance CE mark Trademarks Television output noticeCRU IndexRescue and Recovery workspace Page ThinkCentre User Guide Page 71Y7175