Chapter 5. Troubleshooting and diagnostics
This chapter describes some basic troubleshooting and diagnostic tools. If your computer problem is not described here, use Lenovo Care for more detailed troubleshooting information or see “Additional help” on page xv.
Basic troubleshooting
Symptom | Action |
| |
The computer does not | Verify that: |
start when you press the | v The power cord is plugged into the rear of the computer |
power button. | and into a working electrical outlet. |
|
| v If your computer has a secondary power switch on the |
| back of the computer, ensure that it is switched on. Check |
| the power indicator on the front of the computer to ensure |
| that the power is on. |
| If you cannot correct the problem, have the computer |
| serviced. |
| |
The monitor screen is | Verify that: |
blank. | v The monitor cable is securely attached to the rear of the |
| monitor and to the rear of the computer. |
| v The monitor power cord is plugged into the monitor and |
| into a working electrical outlet. |
| v The monitor is turned on, and the brightness and contrast |
| controls are set correctly. |
| v The monitor signal cable is securely connected to the |
| monitor and to the monitor connector on the computer. |
| Note: If your computer has two monitor connectors, verify |
| that your monitor is connected to the one in the AGP option |
| connector rather than the one in the rear of the system |
| board. See Step 4 on page 3. |
| If you cannot correct the problem, have the computer |
| serviced. |
| |
© Lenovo 2005. Portions © IBM Corp. 2005. | 23 |
Quick Reference Lenovo 3000 J Series
Page
Lenovo 3000 J Series
Page
Contents
Appendix A. IBM Lotus Software Offer
Conditions that require immediate action
Important safety information
Service
General safety guidelines
Power cords and power adapters
Plugs and outlets
Extension cords and related devices
Heat and product ventilation
Batteries
CD and DVD drive safety
Lithium battery notice
Additional safety information
Laser compliance statement
Modem safety information
Power supply statement
Xiv Quick Reference
Additional help
Xvi Quick Reference
Glare and lighting
Arranging your workspace
Comfort
Electrical outlets and cable lengths
Air circulation
Setting up your computer
PHO Phone Line
Setting up your computer
1394
Completing important tasks
Turning on power
Finishing the software installation
Starting the Setup Utility
Installing other operating systems
Updating your operating system
Updating your antivirus software
Recording your computer information
Shutting down the computer
Quick Reference
Creating and using product recovery discs
Recovering software
To use Product Recovery discs, do the following
Backup and recovery
To create Product Recovery discs, do the following
Menu bar, click Create and view backups
Using the rescue and recovery workspace
To perform a backup operation, do the following
Quick Reference
Solving recovery problems
Post-recovery notes
Creating and using a Recovery Repair diskette
Creating and using rescue media
Recovering or installing device drivers
Setting a rescue device in the startup sequence
Getting help and service
Getting information, help, and service
Using the documentation and diagnostic programs
Getting information
Telephone numbers
Calling for service
Purchasing additional services
Other services
Quick Reference
Basic troubleshooting
Troubleshooting and diagnostics
Symptom Action
Creating a Diagnostics diskette
PC Doctor for DOS Diagnostics
Running Diagnostics from the Rescue and Recovery workspace
Running the Diagnostics diskette
Customer Support
Appendix A. IBM Lotus Software Offer
About IBM Lotus Notes About IBM Lotus SmartSuite
Latin American Countries
International License Agreement Proof of Entitlement
U. S. Or Canada
European Countries
Asia Pacific Countries
Appendix B. Customer Replacement Units CRUs
Quick Reference
What this Warranty Covers
Appendix C. Lenovo Statement of Limited Warranty
What this Warranty Does not Cover
Part 1 General Terms
What Lenovo Will Do to Correct Problems
How to Obtain Warranty Service
Your Additional Responsibilities
Exchange of a Machine or Part
Governing Law
Limitation of Liability
Part 2 Country-unique Terms
Peru
Paraguay
Uruguay
Venezuela
CAMBODIA, INDONESIA, and Laos
Asia Pacific Australia
Cambodia and Laos
India
Malaysia
Japan
NEW Zealand
PEOPLE’S Republic of China PRC
EUROPE, Middle EAST, Africa Emea
Singapore
Governing Law
Arbitration The following is added under this heading
Consumers
European Union EU
Following paragraphs are added to this section
Germany
Egypt
France
Ireland
Hungary
United Kingdom
Items for Which Lenovo is Not Liable
Slovakia
Warranty Period
Part 3 Warranty Information
Types
Types
Customer Replaceable Unit ″CRU″ Service
Types of Warranty Service
On-site Service
Courier or Depot Service
CRU and On-site Service
Customer Carry-In or Mail-In Service
CRU and Courier or Depot Service
CRU and Customer Carry-In or Mail-In Service
Country or Region Telephone Number
Country or Region Telephone Number
Country or Region Telephone Number
Guarantee supplement for Mexico
Appendix C. Lenovo Statement of Limited Warranty
Quick Reference
Appendix D. Notices
Trademarks
Television output notice
IBM
Electronic emissions notices
European Union EMC Directive conformance statement
Industry Canada Class B emission compliance statement
Canadian Department of Communications certification label
Power cord notice
Power cord part Number Used in these countries and regions
Power cord part Number Used in these countries and regions
Appendix D. Notices
Quick Reference
Page
Part Number 41T2206