Lenovo Z575, Z475 manual Troubleshooting, Frequently asked questions

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Chapter 5. Troubleshooting

Frequently asked questions ------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix A. CRU instructions” on page 43 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 33.

Where are the installation discs for preinstalled programs?

Installation discs for preinstalled programs are not supplied with Windows preinstalled computers. You can visit the Lenovo consumer support Web site to find all preinstalled software downloads.

By default, you can find some installation backups for certain preinstalled software in the APP folder under the D driver.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

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Contents IdeaPad Z475/Z575 Regulatory Notice First Edition April Copyright Lenovo Contents Page „ Z475 Getting to know your computerTop view „ Z575 Getting to know your computerCamera Wireless module antennas Computer display Speakers Power button OneKey Rescue system buttonGetting to know your computer Integrated Thermal management buttonLeft-side view Fan louversVGA port RJ-45 portESATA/USB Getting to know your computer Combo port USB portRight-side view „ Z475 „ Z575Optical drive Getting to know your computer RJ-45 port Integrated wireless device switch Memory card slot Front viewBottom view Battery pack „ Connecting to the power „ Configuring the operating systemLearning the basics „ Reading the manualsPutting your computer into sleep state „ Shutting down your computerLearning the basics „ Checking battery status „ Charging the battery„ Removing the battery pack „ Handling the batteryUsing the touchpad „ Numeric keypad Z475 Using the keyboardZ575 „ Function key combinations Learning the basics Inserting a memory card Connecting external devicesRemoving a memory card „ Connecting USB devices „ Connecting Bluetooth enabled devices on select models Enabling Bluetooth communications on your computer„ OneKey Rescue system button a „ Volume buttons b~dSpecial keys and buttons „ OneKey Theater button e Standard mode Super silent modeEfficient thermal dissipation mode „ Thermal management button fPerforming dust cleaning System status indicators „ Attaching a security lock not supplied „ Using VeriFaceSecuring your computer „ Using passwords Connecting to the Internet Wired connectionConnecting to the Internet „ Software configuration„ Hardware connection Wireless connection Wi-Fi WiMAXSoftware configuration Hardware connection„ Introduction OneKey Rescue systemOneKey Rescue system „ Creating a recovery discs OneKey Rescue systemOneKey Rescue system Troubleshooting Frequently asked questionsWhere can I find warranty information? Troubleshooting Display problemsKeyboard problems Troubleshooting Password problemsSleep or hibernation problems Computer screen problems Puter does not workTroubleshooting Sound problems Battery problemsHard disk drive problem Startup problemTroubleshooting Other problems RespondReplacing the battery pack Appendix A. CRU instructionsAppendix A. CRU instructions Replacing the hard disk drive Handling a hard disk driveZ475 Z575 Pull the tab in the direction shown by arrow d Take out the hard disk drive secured in a metal frame e Appendix A. CRU instructions Replacing memory Appendix A. CRU instructions Appendix A. CRU instructions Removing the optical drive Setup Poster User Guide Trademarks Page New World. New Thinking.TM

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