Lenovo 7094, 6177, 6176, 7064, 7065, 7066, 6178 manual Diagnostic programs

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Symptom

Action

 

 

The keyboard does not work.

Verify that:

The computer does not respond

v The computer is turned on.

to the keyboard.

v The monitor is turned on and the brightness and contrast controls are set

 

 

correctly.

 

v The keyboard is securely connected to the keyboard connector on the

 

computer.

 

v No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The USB Keyboard does not

Verify that:

work.

v The computer is turned on.

 

v The keyboard is securely connected to a USB connector on the front or rear of

 

the computer.

 

v No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The mouse does not work. The

Verify that:

computer does not respond to

v The computer is turned on.

the mouse.

v The mouse is securely connected to the mouse connector on the computer.

 

 

v The mouse is clean. Refer to “Cleaning the mouse” on page 19 for further

 

information.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The operating system will not

Verify that:

start.

v There is no diskette in the diskette drive.

 

v The startup sequence includes the device where the operating system resides.

 

Usually, the operating system is on the hard disk drive. For more information,

 

see “Selecting a startup device” on page 11.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The computer beeps multiple

Verify that no keys are stuck down.

times before the operating

If you cannot correct the problem, have the computer serviced. Refer to the

system starts.

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems:

vPC-Doctor for Windows (used when diagnosing problems while running the Windows operating system)

16User Guide

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Contents Page Page ThinkCentre User Guide Page Contents Iv User Guide Introduction Vi User Guide Important safety information User Guide Features and specifications FeaturesInput/output features Specifications DimensionsWeight Environment Electrical inputSoftware overview Software provided with your Windows operating systemSoftware provided by Lenovo PC Doctor for Windows, PC Doctor for Windows PE Adobe ReaderUsing the Setup Utility Starting the Setup Utility programViewing and changing settings Using passwordsPassword considerations User PasswordAdministrator Password Setting, changing, and deleting a passwordSelecting a startup device Selecting a temporary startup deviceSelecting or changing the startup device sequence Advanced settings Exiting from the Setup Utility programUsing system programs Updating flashing Bios from a diskette or discUpdating system programs Updating flashing Bios from your operating system Recovering from a POST/BIOS update failureTroubleshooting and diagnostics Basic troubleshootingSymptom Action Diagnostic programs PC-Doctor for Windows PC-Doctor for DOSRunning diagnostics from the Rescue and Recovery workspace PC-Doctor for Windows PECleaning the mouse Optical mouseNon-optical mouse Troubleshooting and diagnostics User Guide Recovering software Creating and using Product Recovery discsPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette To use rescue media, do one of the followingRecovering or installing device drivers Setting a rescue device in the startup sequence Solving recovery problemsUser Guide Getting information, help, and service Information resourcesOnline Books folder ThinkVantage Productivity CenterAccess Help Safety and WarrantyHelp and service Using the documentation and diagnostic programsCalling for service Using other services Purchasing additional servicesAppendix A. Manual modem commands Basic AT commandsLow speaker volume Set Pulse dial as defaultSet Tone Dial as default Internal speaker on until carrier detectedExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 1 commands Fax Class 2 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Television output notice TrademarksIndex Page Page User Guide Page Part Number 45C6524
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