Lenovo 9171, 9136, 9127, 9134, 9129, 9158, 9157, 9191, 9143, 9142, 9169, 9140, 9189, 9141 Diagnostic programs

Page 34

Symptom

Action

 

 

The USB Keyboard does not

Verify that:

work.

v The computer is turned on.

 

v The keyboard is securely connected to a USB connector on the front or rear of

 

the computer.

 

v No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The mouse does not work. The

Verify that:

computer does not respond to

v The computer is turned on.

the mouse.

v The mouse is securely connected to the mouse connector on the computer.

 

 

v The mouse is clean. Refer to “Cleaning the mouse” on page 29 for further

 

information.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The operating system will not

Verify that:

start.

v There is no diskette in the diskette drive.

 

v The startup sequence includes the device where the operating system resides.

 

Usually, the operating system is on the hard disk. For more information, see

 

“Selecting a startup device” on page 21.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The computer beeps multiple

Verify that no keys are stuck down.

times before the operating

If you cannot correct the problem, have the computer serviced. Refer to the

system starts.

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems:

vPC-Doctor for Windows (used when diagnosing problems while running the Windows operating system)

vPC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your machine type and model (used when your Windows operating system will not start)

Notes:

1.You can download the latest version of the PC-Doctor for Windows or PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/support/. Type your machine type into the Enter a product number field and click Go to find the downloadable files that are specific to your computer.

2.If you are unable to isolate and repair the problem yourself by running the applicable version of PC-Doctor, click Save in the PC-Doctor-log-file display.

26User Guide

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Contents ThinkCentre User Guide Page ThinkCentre User Guide Page Contents Iv User Guide Introduction Vi User Guide Important safety information User Guide Comfort Arranging your workspaceGlare and lighting Air circulation Electrical outlets and cable lengthsSetting up your computer Installing the vertical standConnecting your computer Setting up your computer Phone Line Setting up your computer 1394 Finishing the software installation Turning on computer powerCompleting important tasks Updating your operating system Installing other operating systemsFeatures Updating your antivirus softwareMicroprocessor Expansion Specifications EnvironmentHeight 108 mm 4.25 Width 331 mm 13.03 Depth 412 mm 16.22 Software provided with your Windows operating system Software overviewSoftware provided by Lenovo PC Doctor for Winpe and PC Doctor for Windows Adobe Acrobat ReaderViewing and changing settings Using the Setup UtilityStarting the Setup Utility program Using passwordsSetting, changing, and deleting a password User PasswordAdministrator Password Using Security Profile by DeviceSelecting a temporary startup device Selecting a startup deviceSelecting or changing the startup device sequence Exiting from the Setup Utility program Updating flashing Bios from a CD-ROM or diskette Using system programsUpdating system programs Updating flashing Bios from your operating system Click Continue Click Downloads and driversTroubleshooting and diagnostics Basic troubleshootingDiagnostic programs PC-Doctor for Windows PC-Doctor for DOSRunning diagnostics from the CD or diskettes Optical mouse Cleaning the mousePC-Doctor for Windows PE Non-optical mouse1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage Recovering software Creating and using the Product Recovery discPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette To create rescue media, do the followingRecovering or installing device drivers Setting a rescue device in the startup sequence Solving recovery problemsUser Guide Online Books folder Getting information, help, and serviceInformation resources ThinkVantage Productivity CenterSafety and Warranty Access HelpHelp and service Using the documentation and diagnostic programs Calling for serviceUsing other services Purchasing additional servicesAppendix A. Manual modem commands Basic AT commandsLow speaker volume Extended AT commands Enable RTS/CTS hardware flow controlMNP/V.42/V.42bis/V.44 commands +MS=?Fax Class 1 commands Fax Class 2 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Television output notice TrademarksIndex Page Page User Guide Page Part Number 43C4865
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