Lenovo 9129, 9136, 9127, 9134 Using the documentation and diagnostic programs, Calling for service

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Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 25. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 39.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 26.

Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

During the warranty period you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.

These items are not covered by the warranty.

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available:

vMachine type and model

Chapter 9. Getting information, help, and service 41

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Contents ThinkCentre User Guide Page ThinkCentre User Guide Page Contents Iv User Guide Introduction Vi User Guide Important safety information User Guide Comfort Arranging your workspaceGlare and lighting Electrical outlets and cable lengths Air circulationInstalling the vertical stand Setting up your computerConnecting your computer Setting up your computer Phone Line Setting up your computer 1394 Finishing the software installation Turning on computer powerCompleting important tasks Features Installing other operating systemsUpdating your operating system Updating your antivirus softwareMicroprocessor Expansion Environment SpecificationsHeight 108 mm 4.25 Width 331 mm 13.03 Depth 412 mm 16.22 Software provided with your Windows operating system Software overviewSoftware provided by Lenovo Adobe Acrobat Reader PC Doctor for Winpe and PC Doctor for WindowsStarting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Using Security Profile by DeviceSelecting a temporary startup device Selecting a startup deviceSelecting or changing the startup device sequence Exiting from the Setup Utility program Updating flashing Bios from a CD-ROM or diskette Using system programsUpdating system programs Click Continue Click Downloads and drivers Updating flashing Bios from your operating systemBasic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsRunning diagnostics from the CD or diskettes PC-Doctor for Windows PE Cleaning the mouseOptical mouse Non-optical mouse1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Information resources Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterSafety and Warranty Access HelpHelp and service Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Page Page User Guide Page Part Number 43C4865
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