Lenovo 6019 manual Diagnostic programs

Page 48

Symptom

Action

 

 

The USB Keyboard does not

Verify that:

work.

v The computer is turned on.

 

v The keyboard is securely connected to a USB connector on the front or rear of

 

the computer.

 

v No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The mouse does not work. The

Verify that:

computer does not respond to

v The computer is turned on.

the mouse.

v The mouse is securely connected to the mouse connector on the computer.

 

 

v The mouse is clean. Refer to “Cleaning the mouse” on page 43 for further

 

information.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The operating system will not

Verify that:

start.

v There is no diskette in the diskette drive.

 

v The startup sequence includes the device where the operating system resides.

 

Usually, the operating system is on the hard disk drive. For more information,

 

see “Selecting a startup device” on page 33.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The computer beeps multiple

Verify that no keys are stuck down.

times before the operating

If you cannot correct the problem, have the computer serviced. Refer to the

system starts.

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems:

vPC-Doctor for Windows (used when diagnosing problems while running the Windows operating system)

vPC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your machine type and model (used when your Windows operating system will not start)

Notes:

1.You can download the latest version of the PC-Doctor for Windows or PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. Type your machine type into the Use Quick Path field and click Go to find the downloadable files that are specific to your computer.

2.If you are unable to isolate and repair the problem yourself after you run PC-Doctor for Windows and depending upon your machine type and model, PC-Doctor for DOS or PC-Doctor for Windows PE, save and print the log files

40User Guide

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Contents ThinkCentre User Guide Page ThinkCentre User Guide Page Contents Index Introduction Vi User Guide Important safety information User Guide Arranging your workspace ComfortGlare and lighting Air circulation Electrical outlets and cable lengthsSetting up your computer Connecting your computerUser Guide Setting up your computer User Guide 1394 Turning on computer power Finishing the software installationCompleting important tasks Installing other operating systems Installing external optionsUpdating your operating system Updating your antivirus softwareSystem information Input/output features Expansion System information Input/output features Expansion System information Input/output features Three drive bays One 32-bit PCI adapter connector System information Input/output features Two drive bays One 32-bit PCI adapter connector Dimensions Width 400 mm 15.7 Height 175 mm 6.9 Depth 432 mm 17.0in Width 317 mm 12.48 Height 99 mm 3.9 Depth 341 mm 13.4in Width 89 mm 3.5in Height 276 mm 10.9 Depth 273 mm 10.7 User Guide Software overview Software provided with your Windows operating systemSoftware provided by Lenovo PC Doctor for WINPE, PC Doctor for Windows Using the Setup Utility Starting the Setup Utility programViewing and changing settings Using passwordsUser Password Administrator PasswordSetting, changing, and deleting a password Using Security Profile by DeviceSelecting a startup device Selecting a temporary startup deviceSelecting or changing the startup device sequence Advanced settings Exiting from the Setup Utility programUsing system programs Updating flashing Bios from a diskette or CD-ROMUpdating system programs Updating flashing Bios from your operating system Recovering from a POST/BIOS update failureUpdating system programs User Guide Troubleshooting and diagnostics Basic troubleshootingDiagnostic programs PC-Doctor for Windows PC-Doctor for DOSRunning diagnostics from the CD or diskettes Cleaning the mouse PC-Doctor for Windows PEOptical mouse Non-optical mouse Troubleshooting and diagnostics User Guide Recovering software Creating and using the Product Recovery discPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette To create rescue media, do the followingRecovering or installing device drivers Setting a rescue device in the startup sequence Solving recovery problemsUser Guide Getting information, help, and service Information resourcesOnline Books folder ThinkVantage Productivity CenterAccess Help Safety and WarrantyHelp and service Using the documentation and diagnostic programsCalling for service Using other services Purchasing additional servicesAppendix A. Manual modem commands Basic AT commandsLow speaker volume Extended AT commands Enable RTS/CTS hardware flow controlMNP/V.42/V.42bis/V.44 commands +MS=?Fax Class 1 commands Fax Class 2 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Television output notice TrademarksIndex 14, 17, 20 Page User Guide Page Part Number 43C6566
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