Lenovo 6019 manual Help and service, Using the documentation and diagnostic programs

Page 65

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 39. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 55.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 40.

Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

During the warranty period you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.

These items are not covered by the warranty.

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Chapter 9. Getting information, help, and service 57

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Contents ThinkCentre User Guide Page ThinkCentre User Guide Page Contents Index Introduction Vi User Guide Important safety information User Guide Glare and lighting Arranging your workspaceComfort Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1394 Completing important tasks Turning on computer powerFinishing the software installation Installing external options Installing other operating systemsUpdating your operating system Updating your antivirus softwareSystem information Input/output features Expansion System information Input/output features Expansion System information Input/output features Three drive bays One 32-bit PCI adapter connector System information Input/output features Two drive bays One 32-bit PCI adapter connector Dimensions Width 400 mm 15.7 Height 175 mm 6.9 Depth 432 mm 17.0in Width 317 mm 12.48 Height 99 mm 3.9 Depth 341 mm 13.4in Width 89 mm 3.5in Height 276 mm 10.9 Depth 273 mm 10.7 User Guide Software provided by Lenovo Software overviewSoftware provided with your Windows operating system PC Doctor for WINPE, PC Doctor for Windows Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Using Security Profile by DeviceSelecting or changing the startup device sequence Selecting a startup deviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsUpdating system programs Using system programsUpdating flashing Bios from a diskette or CD-ROM Recovering from a POST/BIOS update failure Updating flashing Bios from your operating systemUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsRunning diagnostics from the CD or diskettes Optical mouse Cleaning the mousePC-Doctor for Windows PE Non-optical mouse Troubleshooting and diagnostics User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Information resources Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterSafety and Warranty Access HelpCalling for service Help and serviceUsing the documentation and diagnostic programs Purchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex 14, 17, 20 Page User Guide Page Part Number 43C6566
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