Lenovo 628323U manual Getting support, Before you contact Lenovo, Getting help and service

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Chapter 6. Getting support

This chapter provides information about getting help and support from Lenovo.

•“Before you contact Lenovo” on page 51

•“Getting help and service” on page 51

•“Purchasing additional services” on page 53

Before you contact Lenovo

Registering your computer

Register your computer with Lenovo at http://www.lenovo.com/register. For more information, see “Registering your computer” on page 11.

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

•What is the problem? Is it continuous or intermittent?

•Is there an error message? What is the error code, if any?

•What operating system are you using? Which version?

•Which software programs were running at the time of the problem?

•Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

•What is the name of your Lenovo product?

•What is the machine type?

•What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. For information, contact the Customer Support Center.

© Copyright Lenovo 2013

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Contents User Guide Safety, Warranty, and Setup Guide Regulatory Notice Contents Appendix B. Weee and recycling Statements Protect yourself from the heat that your computer generates Read this firstPrevent your computer from getting wet Protect the cables from being damagedConditions that require immediate action Important safety informationHandle your computer gently Carry your computer carefullyService and upgrades Safety guidelinesExtension cords and related devices Power cords and power adaptersExternal devices Power supply statementPlugs and outlets Rechargeable battery notice General battery noticeHeat and product ventilation Electrical current safety informationLiquid crystal display LCD notice Using headphones or earphonesAdditional safety information Xii User Guide Product overview Locating computer controls, connectors, and indicatorsFront view CameraPower button System status indicatorRight-side view MicrophonePower status indicator USB 2.0 connectorAc power connector Media card reader slotUSB 3.0 connectors VGA connectorEthernet connector Left-side viewBottom view Status indicatorsSystem status indicators User Guide Power status indicator Wireless status indicatorLocating important product information Machine type and model labelFCC ID and IC Certification number label Specifications FeaturesBattery pack Power source ac power adapterBattery life Operating environmentFrequently asked questions Using your computerHow can I use the battery power more effectively? Registering your computerHow do I attach or replace a device? Special keysHow do I give presentations or attach an external monitor? Using the TrackPoint pointing device Using the UltraNav pointing deviceCustomizing the touch pad Using the touch padChanging the cap Checking the battery status Power managementUsing the ac power adapter Connecting the ac power adapterMaximizing the battery life Charging the batteryPower-saving modes Handling the batteryUsing your computer Establishing wireless LAN connections Connecting to a wireless LANGo to Settings Internet connection Wi-Fi network Wireless LAN connection statusTips for using the wireless LAN feature Connecting a projector or an external monitorConnecting an external monitor Attaching an external monitorUsing a flash media card Using audio featuresUsing the camera Removing a flash media card Inserting a flash media cardUser Guide Ergonomic information Accessibility and comfortYou and your computer Comfort Accessibility informationTraveling with your computer Travel accessoriesTravel tips Assistive technologiesUser Guide Static electricity prevention Replacing the batteryReplacing devices User Guide Before you start, print these instructions User Guide Replacing devices Replacing a memory module Replacing devices Replacing the keyboard Replacing devices Installing the keyboard Replacing devices User Guide Replacing devices User Guide Be careful about where and how you work Troubleshooting computer problemsTaking care of your computer Be gentle with your computerCleaning the cover of your computer Computer stops responding Cleaning your computer displayNetworking problems Memory module problemsEthernet problems Spills on the keyboardProblems with the keyboard and other pointing devices Wireless LAN problemAn UltraNav pointing device problem SolutionComputer screen problems Keyboard problemsProblems with the display and multimedia devices Audio problems External monitor problemsPower problems Battery and power problemsBattery problems Sleep problems Power button problemUser Guide Before you contact Lenovo Getting help and serviceGetting support Telephone numbers Lenovo Support Web siteCalling Lenovo Finding ThinkPad options Purchasing additional servicesUser Guide Location of the UltraConnect wireless antennas Wireless related informationWireless interoperability Appendix A. Regulatory informationExport classification notice Locating wireless regulatory noticesElectronic emission notices Federal Communications Commission Declaration of ConformityAppendix A. Regulatory information User Guide Important Weee information Appendix B. Weee and recycling statementsUser Guide Appendix C. Energy Star model information Power plan Energy Saver settings when plugged into ac powerUser Guide Appendix D. Notices Trademarks Page Part Number Printed 1P P/N