Diagnostics, Lenovo ThinkVantage Toolbox

Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of your computer. Diagnostic programs are also used to report operating-system-controlled settings that interfere with the correct operation of your computer. There are two programs preinstalled on your computer to help you diagnose computer problems:

•Lenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your operating system (used when you are running the Windows operating system)

•PC-Doctor for Rescue and Recovery (used when your Windows operating system does not start)

Notes:

1.You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 34 for detailed information.

2.If you are unable to isolate and repair the problem yourself after running the diagnostic programs, save and print the log files created by the diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo ThinkVantage Toolbox

Note: The Lenovo ThinkVantage Toolbox program is only available on computers preinstalled with the Windows 7 operating system from Lenovo.

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information.

To run the Lenovo ThinkVantage Toolbox program, click Start → All Programs → Lenovo ThinkVantage Tools → System Health and Diagnostics. Follow the instructions on the screen.

For additional information about running the Lenovo ThinkVantage Toolbox program, refer to the Lenovo ThinkVantage Toolbox help system.

Lenovo System Toolbox

Note: The Lenovo System Toolbox program is only available on computers preinstalled with the Windows Vista operating system or the Windows XP operating system from Lenovo.

The Lenovo System Toolbox program is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information.

To run the Lenovo System Toolbox program, click Start → All Programs → Lenovo Services → Lenovo System Toolbox. Follow the instructions on the screen.

For additional information about running the Lenovo System Toolbox program, refer to the Lenovo System Toolbox help system.