Lenovo 147500112 manual Calling the customer support center, Getting help on the Web

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Safety and General Information Guide V1.0_en.book Page 22 Friday, March 4, 2011 4:55 PM

Chapter 3. Getting help and service

Getting help on the Web -------------------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center --------------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

•Identification of software problem sources

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

Note: To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport.lenovo.com/.

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Contents Lenovo Do not Return IT to the Store Lenovo Third Edition March Copyright Lenovo Contents Page Important safety information Conditions that require immediate actionImportant safety information „ Service and upgrades Safety guidelines„ Power cords and power adapters „ Extension cords and related devices „ Plugs and outlets„ Power supply statement „ External devices„ Rechargeable battery notice „ Batteries„ Heat and product ventilation „ CD and DVD drive safety „ Laser compliance statement „ Electrical current safety information „ Using headphones or earphones „ Liquid crystal display LCD notice„ Additional safety information Safety Notice for users in AustraliaUse and care Information „ Being careful about where and how you workCaring for your computer „ Notice of static-electricity „ Being gentle with your computer„ For outdoor use „ Carrying your computer properly„ Handling storage media and drives properly „ Taking care in setting passwords „ Data safety„ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display„ Other important tips Accessibility and comfort „ Ergonomic information„ What if you are traveling? „ Questions about vision?Maintenance „ General tips for maintenanceGetting help and service Calling the customer support center Getting help on the WebGetting help and service Getting help around the world Appendix A. Notices „ Export classification notice Appendix A. NoticesWireless related information „ Wireless interoperability„ Safety information related to Mobile Broadband „ Usage environment and your healthAppendix A. Notices „ Products with television tuner options installed TV tuner information„ Example of antenna grounding Appendix A. Notices Weee and recycling statements „ EU Weee statementsJapan recycling statements „ Disposing of a Lenovo computer components Appendix A. Notices Japanese Vcci Class B Statement Korea Class BAppendix A. Notices Trademarks
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