Lenovo 147500112 manual Getting help and service

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Safety and General Information Guide V1.0_en.book Page 23 Friday, March 4, 2011 4:55 PM

Chapter 3. Getting help and service

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial number of your computer and your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

Note: For the latest list of customer support center telephone numbers and hours of operation, go to http://consumersupport.lenovo.com/. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Contents Lenovo Do not Return IT to the Store Lenovo Third Edition March Copyright Lenovo Contents Page Conditions that require immediate action Important safety informationImportant safety information „ Power cords and power adapters Safety guidelines„ Service and upgrades „ Plugs and outlets „ Extension cords and related devices„ External devices „ Power supply statement„ Batteries „ Rechargeable battery notice„ Heat and product ventilation „ CD and DVD drive safety „ Laser compliance statement „ Electrical current safety information „ Liquid crystal display LCD notice „ Using headphones or earphonesSafety Notice for users in Australia „ Additional safety informationCaring for your computer „ Being careful about where and how you workUse and care Information „ Being gentle with your computer „ Notice of static-electricity„ Handling storage media and drives properly „ Carrying your computer properly„ For outdoor use „ Cleaning the cover of your computer „ Data safety„ Taking care in setting passwords „ Cleaning your computer display „ Cleaning your computer keyboard„ Other important tips „ Ergonomic information Accessibility and comfort„ What if you are traveling? „ Questions about vision?„ General tips for maintenance MaintenanceGetting help and service Getting help on the Web Calling the customer support centerGetting help and service Getting help around the world Appendix A. Notices Appendix A. Notices „ Export classification notice„ Wireless interoperability Wireless related information„ Usage environment and your health „ Safety information related to Mobile BroadbandAppendix A. Notices TV tuner information „ Products with television tuner options installed„ Example of antenna grounding Appendix A. Notices „ EU Weee statements Weee and recycling statementsJapan recycling statements „ Disposing of a Lenovo computer components Appendix A. Notices Korea Class B Japanese Vcci Class B StatementAppendix A. Notices Trademarks