Technical Support

If a problem arises with your system, you should first turn to your dealer for direct support. Your system has most likely been configured or designed by them and they should have the best idea of what hardware and software your system contains. Hence, they should be of the most assistance for you. Furthermore, if you purchased your system from a dealer near you, take the system to them directly to have it serviced instead of attempting to do so yourself (which can have expensive consequences).

If these options are not available for you then Tyan Computer Corporation can help. Besides designing innovative and quality products for over a decade, Tyan has continuously offered customers service beyond their expectations. Tyan's website (www.tyan.com) provides easy-to-access resources such as in-depth Linux Online Support sections with downloadable Linux drivers and comprehensive compatibility reports for chassis, memory and much more. With all these convenient resources just a few keystrokes away, users can easily find the latest software and operating system components to keep their systems running as powerful and productive as possible. Tyan also ranks high for its commitment to fast and friendly customer support through email. By offering plenty of options for users, Tyan serves multiple market segments with the industry's most competitive services to support them.

"Tyan's tech support is some of the most impressive we've seen, with great response time and exceptional organization in general" - Anandtech.com

Please feel free to contact us directly for this service at techsupport@tyan.com

Help Resources:

1.See the beep codes section of this manual.

2.See the TYAN website for FAQ’s, bulletins, driver updates, and other information: http://www.tyan.com

3.Contact your dealer for help BEFORE calling TYAN.

4.Check the TYAN user group: alt.comp.periphs.mainboard.TYAN

Returning Merchandise for Service

During the warranty period, contact your distributor or system vendor FIRST for any product problems. This warranty only covers normal customer use and does not cover damages incurred during shipping or failure due to the alteration, misuse, abuse, or improper maintenance of products.

NOTE: A receipt or copy of your invoice marked with the date of purchase is required before any warranty service can be rendered. You may obtain service by calling the manufacturer for a Return Merchandise Authorization (RMA) number. The RMA number should be prominently displayed on the outside of the shipping carton and the package should be mailed prepaid. TYAN will pay to have the board shipped back to you.

51

http://www.tyan.com

Page 51
Image 51
Tyan Computer M3291, M3295 warranty Technical Support, Returning Merchandise for Service

M3291, M3295 specifications

Tyan Computer is renowned for its specialized server and workstation solutions, and the Tyan M3291 and M3295 models exemplify the company's commitment to high performance and reliability in demanding computing environments. Both models cater to diverse applications, from cloud computing to data-intensive processing tasks, making them a popular choice among enterprises.

The Tyan M3291 is a versatile motherboard designed to support the latest AMD EPYC processors. With its robust architecture, it can accommodate dual sockets, allowing users to leverage the power of multi-core computing. The M3291 excels in providing a highly scalable platform; it comes equipped with up to 16 DIMM slots that support RDIMM and LRDIMM memory types, offering high memory bandwidth and improved performance for memory-intensive applications. This model also supports PCIe 4.0, ensuring lightning-fast data transfer rates to and from connected devices.

Meanwhile, the Tyan M3295 takes performance to the next level by supporting both AMD EPYC processors and incorporating advanced technologies. Its dual-socket configuration maximizes processing capabilities and is ideal for virtualization and high-performance computing scenarios. The M3295 motherboard supports up to 64 cores, significantly enhancing the multitasking ability of an enterprise’s computing resources. With a focus on reliability, the board features redundant power options, enabling uninterrupted operation in mission-critical applications.

Both motherboards prioritize connectivity with various I/O ports and expansion slots, promoting integration with industry-standard components. The Tyan M3291 and M3295 integrate onboard networking options, including 10 GbE connectivity, which is essential for modern data centers looking to reduce latency and improve data throughput. Additionally, these motherboards come with enhanced thermal management features that ensure optimal cooling during intensive workloads, reducing the risk of overheating.

Moreover, Tyan’s commitment to security is evident in the M3291 and M3295 models, which incorporate features designed to protect against unauthorized access and ensure data integrity. These include hardware-based security features that are crucial for today’s cybersecurity landscape.

In summary, the Tyan M3291 and M3295 motherboards stand out for their robust performance, scalability, and reliability. With support for powerful AMD EPYC processors and modern technologies, they are engineered to meet the evolving demands of today’s data-driven environments, making them an excellent choice for organizations aiming to build efficient and high-performance server infrastructures.