Lenovo 41N5631 manual Troubleshooting, You cannot create a multi-session disc

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Chapter 6. Troubleshooting

Computer problems can be caused by hardware, software, or user error. The information in this section might be useful to help you solve problems or to gather helpful information you can pass on to a service technician. You might also need to refer to your computer, operating-system, or sound-adapter publications.

Review the following list for any problem descriptions that might fit your situation.

USB Super Multi-Burner drive is not recognized by operating system or power indicator is not lit.

1.Ensure that a USB signal cable goes from the host pc to the USB signal . Ensure that either the AC adapter is plugged in or a second USB cable goes to the host pc and the USB power end connector of the drive. Power indicator on the top of the drive should light up.

2.Ensure that all of the cables are seated properly and if used, the AC adapter is plugged into a powered outlet.

You cannot create a multi-session disc.

Be sure that there is enough space left on the disc for another session. Writing a session requires lead-in and lead-out space (about 15 MB) in addition to the data that is recorded.

You cannot successfully write to a CD-R, CD-RW, DVD-R, DVD-RW, or DVD-RAM disc.

Take the following actions:

1.Use AC adapter mode as shown in Configuration 1.

2.Verify that the process is not being interrupted by a screen saver, an antivirus program, an Internet or e-mail program, or other software. Disable the functions that might interrupt the write operation.

Note: Replace the disc if it is bad or scratched.

3.Verify that the hard disk has been defragmented.

4.Consult the hard disk drive manufacturer or vendor if an older hard disk drive is conducting a thermal recalibration during a write operation.

5.Disable the Windows Auto Insert Notify function on your CD-ROM and CD-RW drives

6.Remove the UDF Reader if installed by mistake on your computer, with the USB 2.0 Multi-Burner drive.

You cannot eject a CD or DVD disc. (See Emergency eject procedure on page 1-5).

Take the following actions after ensuring that the drive is not in the process of writing to a disc:

1.Eject the disc through software.

2.Use the Eject button.

3.Turn off the computer. Wait 45 seconds; then turn on the computer and try using the Eject button again.

4.If other methods do not work, use the emergency eject.

You cannot read from the CD or DVD disc after successfully writing to it.

Take the following actions:

© Lenovo 2006. Portions © IBM Corp. 2003.

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Contents Page Page Page Page Contents Page Safety Page Extension cords and related devices General safety guidelinesService Power cords and power adaptersHeat and product ventilation BatteriesRegistering your option About this bookPage Product description Lenovo USB 2.0 Super Multi-Burner Drive With LightScribeApplication software Intervideo WinDVD CreatorDirect-to-Disc UDF reader Multimedia Center for Think OfferingsClick Programs Hardware and software requirements Power mode configurations Refer to the diagram above when configuring your drive Read speeds for ConfigurationWrite speeds for Configuration Read and write of CD and DVD media are supported Max speed with USB Standard Bus Media Power Disc spin method AC power adapter configuration Cabling using the AC power adapterFor typical cabling configuration Cabling the USB bus powerFeatures Page Windows Setting the media Windows XPEjecting the media Cleaning the drive Using MediaBefore you begin Using DVD-RAM media Using CDs and DVDsHandling and caring for a disc Installing Software Using CD-Rs and CD-RWsUsing DVD-Rs, DVD+Rs, DVD+RWs and DVD-RWs Using LightScribe mediaClick Make Compatible Using Direct-to-discPlaying audio CD’s Windows Using Intervideo WinDVD CreatorPage Windows XP Page Using WinDVD Click the General Properties tab Operating system supportDVD region codes Click Intervideo WinDVDSelect the task Burn Image to CD or DVD Starting WinDVDCopying and imaging Select the task Save Image to Hard DiskPrinting Labels Select Label DiskClick LightScribe 12cm disc as the printer You cannot create a multi-session disc TroubleshootingPage Environmental requirements Appendix A. Product specificationsPhysical specifications Power requirementsLightScribe Support Write SpeedAppendix B. Service and Support Online technical supportTelephone technical support Page Appendix C. Notices Recycling Information Trademarks Part 1 General Terms Appendix D. Lenovo Statement of Limited WarrantyWhat Lenovo Will Do to Correct Problems Exchange of a Machine or PartYour Additional Responsibilities Jurisdiction Part 2 Country-unique TermsLimitation of Liability Governing LawColombia BoliviaBrazil ChileCambodia and Laos CanadaUnited States Asia Pacific AustraliaMalaysia Hong Kong S.A.R. of China and Macau S.A.R. of ChinaIndia JapanEUROPE, Middle EAST, Africa Emea PEOPLE’S Republic of China PRCPhilippines SingaporeGoverning Law Consumers European Union EUSecond paragraph does not apply Hungary EgyptFrance GermanyUnited Kingdom Items for Which Lenovo is Not LiableSlovakia South AFRICA, NAMIBIA, BOTSWANA, Lesotho and SwazilandPart 3 Warranty Information Warranty PeriodTypes of Warranty Service CRU and Courier or Depot Service Guarantee supplement for MexicoCustomer Carry-In or Mail-In Service CRU and On-site ServiceAppendix D. Lenovo Statement of Limited Warranty D-15 Page For Home or Office USE Appendix E. Electronic emission noticesKorea Class B Compliance Japan Vcci Class B Compliance Appendix E. Electronic emission notices E-3 Page Page Part Number 41N5631
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