Lenovo 1029, 1039, 1040, 1027 manual Help and service, Before you call, Calling for service

Page 8

If you suspect a software problem, refer to the documentation, including readme files and online help, that comes with the operating system or application program.

You can get the latest technical information and download device drivers and updates by following the instructions at the following Lenovo Support Web site:

http://www.lenovo.com/support

Help and service

This section contains information about calling for help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and optional devices are turned on.

vUse the troubleshooting information in your system documentation, which is available on the ThinkServer Documentation DVD that comes with your system.

vCheck for updated information, new device drivers, and hints and tips at the following Lenovo Support Web site: http://www.lenovo.com/support

vHave the following information available:

Machine type and model

Serial numbers of your Lenovo hardware products

Description of the problem

Exact wording of any error messages

Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

2Warranty and Support Information

Image 8
Contents Page Page ThinkServer Warranty and Support Information First Edition April Copyright Lenovo Contents Iv Warranty and Support Information Information resources DocumentationBefore you call Help and serviceCalling for service Engineering Change management Problem determinationHardware repair Country or Region Telephone Number Country or Region Telephone Number Lenovo product service information for Taiwan L505-0010-01 04/2008 What this Warranty Covers How to Obtain Warranty ServiceWhat Your Service Provider Will Do to Correct Problems Replacement of a Product or PartUse of Personal Information What this Warranty Does not CoverYour Additional Responsibilities Limitation of Liability European Economic Area EEA Warranty InformationOther Rights 1027 On-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service Product Exchange ServiceSuplemento de Garantía para México Customer Replaceable Units CRUs Warranty and Support Information Copyright Lenovo Turkish statement of compliance European conformance CE mark Trademarks