Qualcomm GSP-1600 manual Troubleshooting, Problem Solution

Page 71

Troubleshooting

If you have a problem with your phone that you cannot solve by following these troubleshooting tips, contact your satellite or cellular service provider. (You may have different service providers for Globalstar satellite service and cellular service.)

Problem	Solution

Turning the phone on	■ Hold Pwr for more than one second.

■Check the battery installation.

■Recharge or replace the battery.

Charging the battery	■ Install only QUALCOMM batteries.
	■ Check that the battery contacts are
	clean and dry.
	■ Check the charger connection.
	■ Check the battery temperature. If it is
	too warm, allow it to cool before
	recharging it.
	■ Replace the battery if it is several
	years old.

Battery draining quickly	■ Check that your Globalstar satellite
	antenna is pointing straight up and
	has a clear view of the sky to conserve
	battery life.
	■ Set the backlight option to “off” (see
	Backlight, page 38).
	■ Replace the battery if it is several
	years old.
	■ Check the battery temperature. If
	temperatures are too warm or too cold,
	battery life is decreased.

Troubleshooting

63

Image 71

Contents Qualcomm Globalstar GSP-1600 Tri-Mode Phone User Guide Model Number CKABP0001 Iii Page Contents Messages Menu Troubleshooting Viii Understanding your phone Contacting customer serviceSolving problems Getting StartedPreparing for satellite calls Making satellite calls Displaying your phone number Making cellular callsAnswering calls Ending callsPhone Basics Phone features and keypadPage Display indicators Antenna basics Security moduleTurning the phone off Standby modeCalling Basics Turning the phone onMaking emergency calls Power save modeEntering numbers Muting a call Possible service provider servicesRedialing a call Caller ID Menu Basics Navigating and using menus Accessing main menuEntering letters and other characters Phone Book MenuTo save entries To enter pauses when entering numbersEntering pauses Saving entriesPress options Finding entriesEditing entries To find an entryTo make an entry secret or nonsecret Erasing entriesMaking entries secret Viewing numbersSpeed dialing Prepending numbersSending tones To one-touch dial a phone number One-touch dialingTo speed dial a phone number Call History Menu Accessing call history listViewing call history details Voice messages To access voice mail notificationsMessages Menu To erase voice message notifications To access text messagesText messages To call your voice mail systemTo erase text messages Storing text messagesTo call back numbers in text messages To lock or unlock text messages Locking and unlocking text messagesTo avoid running out of memory Scratchpad Features MenuTo access the scratchpad Key GuardPage Roam Calls Call Info MenuLast Call Home CallsAll Calls Resetting call countersRecent Calls To unlock the phone Security MenuLocking the phone To lock the phoneEntering priority numbers Restricting the phoneEntering a new lock code Erasing SMS messages Erasing call history listErasing phone book entries To enter your PIN Resetting preferencesTo reset preferences Entering PINRinger Type Ringer VolumePreferences Menu SoundsKey Beep Sound Earpiece VolumeKey Beep Volume To set the key beep length DisplayKey Beep Length Mute StereoShow Time BacklightBanner To set auto hyphen Auto HyphenManual Hyphens To set the time formatGlobalstar Time Zone Minute Service ChangeAlerts FadeTo set the new message alert CallingNew Message Auto AnswerAny-Key Answer Auto RedialOne-Touch Dial To exit deep sleep Deep SleepSend PIN To set deep sleepStatus To access status informationSystem Menu Version Service Provider SelectTo force the phone to reacquire service Force System ReacquisitionTo view the Known, Preferred, or Prohibited Lists Registering phoneViewing lists Adding to listsTo edit reorder or delete from the Preferred List Force Service Provider SelectionEditing lists Erasing from Prohibited ListTerritory Service ProviderManual Mode To set auto mode Auto ModeTo manually select a mode To set the system NAM SelectTo set Auto NAM To set the NAMPage Service Mode Talk Time Standby Time Battery Care and MaintenanceBattery Battery care and chargingLow battery Battery chargersBattery replacement Battery removalPage Phone operation Safety InformationExposure to radio frequency signals Antenna careHearing aids DrivingElectronic devices PacemakersFor vehicles equipped with an air bag AircraftBlasting areas Potentially explosive atmospheresPage Accessories Hands-free car kit Problem Solution TroubleshootingProblem Solution Abc Page Index Indicator Safety Stereo muting 37 system menu 45 auto mode

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