Kodak ESP 3250, ESP 3260 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

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Troubleshooting

Basic troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer.

Use the following information to help troubleshoot problems with your printer.

For more troubleshooting information, go to:

•www.kodak.com/go/itg to use our Step-by-Step Solutions and Repair tool for help with problems such as paper jams and image quality.

•www.kodak.com/go/esp3250support for FAQs and links to other support for your printer.

•www.kodak.com/go/esp3250downloads to download the latest software and firmware files.

•www.kodak.com/go/esp3250specs for the recommended system requirements.

Problem		Possible Solutions


Printer does not power on	•	Make sure you are using the power cord that came with your printer.
	• Make sure the power cord is connected to the AC adapter and is plugged
		into an outlet or power strip.
	• If the USB 2.0 cable was disconnected from the printer, then reconnected, or
		if power to the printer was interrupted, restart the computer.

Printer not detected	•	Make sure your printer is plugged in and turned on.
	•	Make sure:
		– you have a USB 2.0 cable.
		– that the USB cable is connected to both your printer and your computer.

Printhead carriage jam	•	Open the printer access door and clear any obstructions.
	• Check that the printhead and ink cartridges are installed correctly.
		(The printhead and ink cartridges are installed correctly when you hear
		them click into place.)

Image quality problems	•	For best results, use KODAK Paper or a paper with the COLORLOK
		Technology logo on the package.
	• Make sure the paper is loaded correctly. See Loading paper, page 8
		5. For more help, go to www.kodak.com/go/itg, select All-in-one printer,
		then Print Quality (missing colors, blank prints, etc).

Ink cartridge problems	•	Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak
		brand or refilled ink cartridges.
	• Remove, then install the cartridges again. Make sure the cartridges click into
		place.

www.kodak.com/go/aiosupport

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Contents Kodak ESP 3200 Series Eastman Kodak Company Rochester, NY Table of contents Product and Safety Specifications TroubleshootingScanning Maintaining Your PrinterKodak ESP 3200 Series All-in-One Printer IndexPage Components Printer OverviewControl panel Feature DescriptionOS-based computers Home Center SoftwareHome Center Software for Printer settings Configuring Your PrinterConfiguring printer settings Setting your printer as the default printer Connecting to another Kodak All-in-One PrinterFor Macintosh Computers Select No, my printer is not listed, then click NextClick Print & Fax Select Yes, my printer is listed, then click NextPaper sizes Handling PaperPaper types Loading plain paper Envelope sizesLoading paper Loading photo paper Loading envelopes Printing Pictures Changing Print Photos Options / DefaultsSettings Description Print Photos Option Settings Description Printing a picture using the default settingsPrinting pictures from a memory card Types of memory cardsPrinting pictures using non-default photo options Printing tagged pictures Printing Transferring pictures to a computerPanoramic PicturesMaking a copy CopyingChanging copy options Changing copy document optionsOriginal so that the copy fits on Changing copy photo options Copy Photo Option Settings DescriptionAdjusting copy settings Darkening or lightening copies Simple scanning ScanningBefore you begin scanning Scanning multiple pictures simultaneously Click Printer Scan SettingsScanning multiple pictures with a OS-based computer Scanning multiple pictures with aMaintaining Your Printer General care and cleaningCleaning the scanner glass Cleaning inside the scanner lid Replacing ink cartridges Remove the protective cap from the cartridge Maintaining Your Printer Replacing the printhead Maintaining Your Printer Kodak ESP 3200 Series All-in-One Printer Cartouche Dencre Noire OS-based computer Upgrading software and firmware on a Upgrading the printer software and firmwareUpgrading software and firmware on a Checking ink levels Monitoring and adjusting printer performanceBasic troubleshooting TroubleshootingProblem Possible Solutions Then Print Quality missing colors, blank prints, etcPower light What it means Power status lightStatus light Then Paper jamSpecifications and features Product and Safety SpecificationsPhoto printing features Print performanceScanning features Copy document featuresCopy photo features Ink cartridges Paper tray featuresConnectivity Software supportWarranty Physical specificationsSystem requirements Windows OS-based computerPaper types supported Macintosh ComputersMinimum Recommended Computers Paper Types SupportedPaper Sizes Supported Safety informationPaper sizes supported Ink cartridge safety LCD screen safetyCanadian statements Regulatory complianceFCC statement Industry Canada IC Radiation Exposure Statement Energy Star QualifiedGerman compliance statement Warranty Information Manufacturers Address Technology Drive Declaration of ConformityManufacturers Name Index Paper tray extender, 1 Photo paper Index