Kodak 8500 manual Troubleshooting

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Troubleshooting

This chapter describes the problems that you may occasionally have with the 8500 printer. It also tells how to resolve these problems.

This chapter contains the following sections:

●Light indications and how to resolve them

●What to do if the 8500 printer does not operate correctly

●Clearing a paper jam

●Repairing a torn ribbon

●Cleaning the thermal head

●Repacking the 8500 printer

●Getting additional help

Introduction

Setting up the 8500 Printer

Operating the 8500 Printer

Troubleshooting

Site Specifications

Accessories and Supplies

CONTENTS

PRINTER DRIVER GUIDE

SEARCH

HELP

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Contents Users Guide Contents Operating the 8500 Printer Site Specifications Introduction Printer Features About the 8500 printerAbout the online documentation Safety Precautions InformationRisk of Electric SHOCK, do not Open Power Requirement When Transporting the Unit Do not Touch the Thermal Head Connecting Cables For Long Operating Life Other Cautions Paper and Image Sizes Paper and Image SizesPrinter Driver Interfaces USBSetting up the 8500 Printer Finding a Location for the 8500 Printer Unpacking the 8500 Printer Contents Printer Driver Guide Search Help Loading the Ribbon Cartridge Handling the RibbonStoring Ribbons Loading the Ribbon Cartridge in the 8500 Printer Contents Printer Driver Guide Search Help Contents Printer Driver Guide Search Help Connecting the Cables Connecting a Parallel Cable Connecting a USB Cable Handling Paper Storing PaperLoading the Paper Tray Remove the paper from the package Contents Printer Driver Guide Search Help Contents Printer Driver Guide Search Help Installing the Dust Covers About Printer Initialization If the 8500 Printer Does Not InitializeMaking a Test Print Operating the 8500 Printer Looking at the Buttons and Lights 8500 printer display panel is shown belowContents Printer Driver Guide Search Help Working with Paper Kodak Thermal Paper Types, Sizes, and Image Sizes CAT No 203 x 254 mm Canceling the continuous printing Handling and Storing PrintsContents Printer Driver Guide Search Help Keeping the 8500 Printer in Good Working Condition Cleaning the 8500 Printer Troubleshooting Light Indications and How to Resolve Them Power Error Media Parallel USBIf the Printer Does Not Operate Correctly Clearing a Paper Jam Clearing a Paper Jam from the Ribbon Cartridge Area Discard any partially-fed paper from the paper tray Clearing a Paper Jam from the Front Area Clearing a Paper Jam from the Back Area Repairing a Torn Ribbon Cleaning the Thermal Head Contents Printer Driver Guide Search Help Repacking the Printer Getting Additional Help Error light off, Media light red Possible Cause Possible SolutionError light red, Media light off Paper JamError light red, Media light red Printer does not turn on Printing takes much longer than usualNothing happens when a job is sent White or colored lines and scratches White or multicolored spots appear on the printsSmudges, smears and fingerprints Paper does not feedPrinter does not respond when you press buttons Printer Specifications Printer dimensionsPrinter weight Space RequirementsPower Requirements Power consumptionOperating Environment Voltage/frequencyAccessories Accessory Catalog NumberRibbons Ribbon Type Catalog NumberPaper Kodak Professional Ektatherm Catalog Number Print paper