Support
Paper Jam
The paper did not advance or was not picked properly from the paper tray.
1Open the paper trays and remove the paper supply.
2Press in the latches on the rear access door and remove it.
3Pull the paper out from the rollers without tearing it.
IMPORTANT: If the paper tears while removing it, check inside the AiO for torn pieces of paper and remove them. More jams are likely to occur if all the torn pieces are not removed.
4Replace the rear access door by pressing it in until it latches into place.
5Reload the paper tray(s). Do not overfill.
6
Printer not Responding
If you receive a Printer not Responding message
1Turn the printer off and turn it back on.
2If the problem still persists, unplug the power cord from power supply and plug it back in.
3If the problem continues to persist, restart your computer.
User’s Guide | 89 |