Kyocera FS-C5200DN, FS-C5300DN General Considerations for Clearing Jams, Paper jam at Cassette

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General Considerations for Clearing Jams

Bear in mind the following considerations when attempting jam removal:

CAUTION When pulling the paper, pull it gently so as not to tear it. Torn pieces of paper are difficult to remove and may be easily overlooked, deterring the jam recovery.

•If paper jams occur frequently, try using a different type of paper, replace the paper with paper from another ream, flip the paper stack over, or rotate the paper stack 180 degrees. The printer may have problems if paper jams recur after the paper was replaced.

•Whether or not the jammed pages are reproduced normally after printing is resumed depends on the location of the paper jam.

Utilizing Online Help Messages

Online help messages are available in the printer’s message display to

provide simple instructions for clearing jams. Press ( ) when the paper jam message has appeared. Then a help message will appear to facilitate jam clearing in the location.

Paper jam at Cassette

Paper is jammed at paper cassette.

1	First, open the printer's front cover and check for paper jams in the
	paper transfer unit.
	For more information, refer to Paper Jam in Printer on page 5-14.
2	Pull out the paper cassette and remove the jammed paper.

Paper Jam at MP Tray
Paper is jammed at the MP tray. Remove the jammed paper using the
procedure given below.
1	First, open the printer's front cover and check for paper jams in the
	paper transfer unit.
	For more information, refer to Paper Jam in Printer on page 5-14.
2	Remove the jammed paper.
Troubleshooting	5-13

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Contents FS-C5100DN/C5200DN/C5300DN Contents Specifications Glossary Index Computer InterfaceLegal and Safety Information Regarding TradenamesTypeface Trademark Acknowledgement License AgreementsMonotype Imaging License Agreement Open SSLeay License Copyright 1998-2006 The OpenSSL Project. All rights reservedOriginal SSLeay License This Software is Provided by the OpenSSL Project AS isPage Compliance and Conformity Interface connectorsAbove warning is valid only in the United States of America Safety Information Laser SafetyLaser Notice Radio Frequency TransmitterPage Safety Instructions Regarding the Disconnection of Power Cdrh RegulationsOzone concentration 2004/108/EC, 2006/95/EEC, 93/68/EEC and 1999/5/ECEN ISO Canadian Department of Communications Compliance StatementDisclaimer Energy Saving Control Function Other Precautions Installation PrecautionsEnvironment Power Supply/Grounding the Printer Other PrecautionsHandling of Plastic Bags Precautions for Use Other Precautions Conventions About the Operation GuideConvention Description Example Personal injury XixPage Machine Parts Machine PartsComponents at the Front of the Printer Components at the Left of the PrinterInternal Components Paper Transfer Unit Paper Ramp Duplex Unit Envelope SwitchComponents at the Rear of the Printer Operation Panel Handling Paper Handling PaperPaper Specifications SpecificationGeneral Guidelines Paper AvailabilitySize Product Weight Minimum and Maximum Paper SizesRecommended Paper Letter, Legal Hammermill Laser Print 90 g/m² 24 lbSelecting the Right Paper ConditionComposition Paper SizesBasis Weight Paper Weight Equivalence TableBond Weight lb Europe Metric Weight g/m² SmoothnessPaper Grain Moisture ContentOther Paper Properties Special Paper Paper Type to be Used Paper Type to be SelectedTransparency Labels Postcards Slide the envelope switch to envelope mode and printEnvelopes Thick Paper Colored PaperPreprinted Paper Recycled Paper Coated PaperPaper Type Indicators Optional paper feeder PF-510 Paper Weight Duplex Path Feeder PF-510 Feeder PF-500 Paper TypePaper Source Paper Type Optional PaperLoading Paper Loading Paper into the CassettePaper Guides Release Lever Loading Paper into the MP Multi-Purpose Tray Exhausted, the pointer will go down to the level of emptyWhen printing on transparencies, feed the sheets into Printer one at a timeIf the paper is considerably curled in one direction, for Paper in the opposite direction to counteract the curlPaper stopper Printing Operation Printing OperationTCP/IP, TCP/IP IPv6 settings This is mandatory to make the settings effectiveChanging Network Interface Parameters NetworkPress U or V to select On or Off as the setting for Dhcp TCP/IPTCP/IP IPv6 On RAStateless Off DHCPv6 Off ?Off Security TCP/IP IPv6Password NetWareAppleTalk On IPP Off SSL Server Off IPSec OffNetWare AppleTalk On ?On IPP On AppleTalkSSL Server ?Off IPSec On ?OnIPSec Security Level High Security LevelAdjust/Maintenance Adjust/ Maintenance Print Network Status Page ?Printing a Network Interface Status Installing the Software in Windows Installing the Printer DriverClick Install software Express Mode Installation on a Macintosh Custom ModeSelect Custom Mode Printer driver installation program starts up Open System Preferences and click Print & FaxPage Page Printing from Application Software Accessing the Status Monitor Status MonitorExiting the Status Monitor Screen OverviewStatus Monitor icon Status Monitor Settings Enable Event NotificationSound Notification Tab Sound fileAppearance Tab Enlarge windowAlways on top TransparencyClick Uninstall Uninstalling Software Windows PCSelect the software package to remove Maintenance MaintenanceToner Container Replacement Frequency of Toner Container ReplacementGeneral Information Toner Color Life of the Toner Container Printable pagesFS-C5300DN Toner KitsReplacing the Toner Container Open the top cover top trayPlastic Bag Toner Feed Slot Replacing the Waste Toner Box Open the cap of the new waste toner box Cleaning the Printer Cleaning the Paper Transfer UnitPush the front cover back in completely Maintenance Maintenance Troubleshooting TroubleshootingSymptom Check Items Corrective Action TipsPrint Quality Problems Printed Results Corrective ActionBlack or white vertical streaks Faint or blurred printingGrey background Check the paper chute and the rampError Messages Message Corrective ActionDisplayed when the envelope switch is set to envelope mode Servicing. Contact your service technicianBeing used Previous screen is displayed again 1 or 2 secondsCancel Install the specified toner container Selected cassette is being preparedPrinting ContainersHard Disk Errors Storage Error CodesCode Meaning Memory Card and USB Memory Errors Code Meaning RAM Disk Errors Code MeaningPossible Paper Jam Locations Clearing Paper JamsPaper Jam Message Description Reference General Considerations for Clearing Jams Paper jam at CassettePaper Jam at MP Tray Utilizing Online Help MessagesPaper Jam in Printer Paper Jam at Cassette 2 to Troubleshooting Using the Operation Panel Using the Operation PanelGeneral Information Understanding the Operation Panel Message DisplayStatus Information Error CodesMessage Meaning Indicators in Message Display Ready, Data, and Attention IndicatorsIndicator Description ReadyCancel Key KeysGO Key Menu KeyOK Key Entering the Mode Selection Menu Using the Menu Selection SystemMenu Selection System Type Adjust Paper SettingsPaper Weight Normal Setting a Mode Selection Menu Report PrintPrint Menu Map ? Report PrintPrint Menu Map Menu Map Menu Map SampleUsing the Operation Panel Print StatusPrint Status Page ? Understanding the StatusPrinter Settings Information Installed OptionsFirmware Version Network StatusPrint Hard Disk File List Print Fonts ListPrint RAM Disk File List Print Mem. Card File List ? Print Mem. Card File ListUSB Memory USB memory selection USB Memory00Folder 00Folder 2 00File ? 00File Copies 001Copies 010 Paper Source ? Cassette Remove Device ? Copies Number of copiesPaper Source Selecting the paper feed source Remove Device Removing the USB memoryJob Retention Job BoxQuick Copy Proof-and-Hold Private Print Stored Job Quick Copy Using Quick Copy Job BoxPress Z while Job Box is displayed Printing Additional Copies using Quick CopyDeleting a Quick Copy Job Printing Remaining Copies of a Proof-and-Hold Job Using Proof-and-HoldDeleting a Proof-and-Hold Job Private/Stored Printing a private print/stored job Private/Stored ?Harold Arlen ?Agenda CopiesReleasing a Private/Stored Job Job Box Configuration Quick Copy Job Box ConfigurationAgenda Copies Agenda Delete Deleting a Private/Stored JobCounter Viewing the counter value Counter Printed Pages Color 1000 MonochromePrinted Pages Displaying the total printed pages Color Displaying the color printed pagesPaper Settings MP Tray Size ? A4 Paper SettingsMP Tray Size Setting MP tray paper size MP Tray Type MP Tray Type Setting the MP tray paper typePress OK Press MENU. The display returns to Ready Cassette 1 to 4 Size Setting the cassette paper size Selecting the Size Dial SettingSetting the Paper Size from the Operation Panel Cassette Size ? CustomUnit ? mm Unit Selecting the unit of measurementDimension 216 mm Entering the Width and LengthCassette 1 to 4 Type Setting the cassette paper type Cassette TypeType Adjust Creating custom paper type Paper Weight Setting the paper weight Reset Type Adjust Resetting the custom paper typeDuplex Path Setting the duplex path Print Settings Print SettingsPaper Feed Mode Setting the paper feed source Paper Feed Mode ? AutoWhen the Paper Runs Out During Printing Duplex Duplex printing Binding ModesDuplex ? Off Override A4/LT ? Off Override A4/LT Overriding difference between A4 and LetterEmulation Setting the emulation Error Report ? OnError Report Printing Kpdl errors EmulationColor Mode ? Color Print Quality Gloss Mode ? Low Color Mode Selecting color or monochrome printingPrint Quality Setting print quality Gloss Mode Selecting the gloss modeEcoPrint Mode ? Off EcoPrint Mode Selecting the EcoPrint modeSet Setting pagination SetWide A4 Wide A4 pitch Orientation ? Portrait Wide A4 ? OffOrientation Print orientation Network Network settings TCP/IP IPv4 settingsIP Address IP address setting Dhcp Dhcp setting? Off Dhcp ? Off Gateway Gateway setting Subnet Mask Subnet mask settingSubnet Mask Gateway TCP/IP IPv6 IPv6 settings Bonjour Bonjour settingThis selects the settings for TCP/IP IPv6 Bonjour ? OffDHCPv6 DHCPv6 setting RAStateless RA Stateless settingRAStateless ? Off DHCPv6 ? Off Device Common MSG Language ? English Device Common Selecting/Setting the common deviceMSG Language Selecting the message language Buzzer Alarm Buzzer setting Key Confirm. Key confirmation tone settingJob End Job completed tone setting Buzzer Key Confirm. ? On Job End ? OffReady Preparation completed tone setting Ready ? Off Error ? OnError Error tone setting RAM Disk Mode ? Off RAM Disk Mode Using the RAM diskRAM Disk Size 119 MByte RAM Disk Size Setting the RAM disk sizeHard Disk Memory Card Using the memory card Format ?Memory Card Format Formatting hard diskError Handling Error detection setting Error HandlingFormat Formatting memory card Duplex ? Off Paper Mismatch ? On Duplex Duplex printing error detection settingOff Timer Timer setting Timer Form Feed Time Out 030secForm Feed Time Out Automatic form feed timeout setting Sleep Timer 030 min Sleep Timer Sleep timer timeout timeAuto Error Clear ? Off Auto Error Clear Auto error clear settingAuto Panel Reset Auto panel reset settings Error Clear Timer Setting the error clear timePanel Reset Timer Setting the panel reset timer Auto Sleep Setting the sleep timer Auto Sleep ? OnID Administrator ID input SecurityPassword Block USB Host ? Unblock Password Administrator Password inputBlock Interface external device block setting USB Host USB memory slot settingOptional Interface Network interface card setting USB Device USB interface settingUSB Device ? Unblock Option I/F ? Unblock Frame Type Frame type setting NetWare NetWare settingNetWare ? On Frame Type ? Auto AppleTalk AppleTalk setting IPP IPP settingAppleTalk AppleTalk ? On IPP ? OffDES SSL Server DES setting SSL Server SSL Server settingSSL Server ? Off DES ? Off 3DES SSL Server 3DES setting AES SSL Server AES settingIPP over SSL SSL Server IPP over SSL setting 3DES ? Off AES ? Off IPP over SSL ? OffIPSec IPSec setting Security Level Security Level settingHttps SSL Server Https setting Https ? Off IPSec IPSec ? OffJob Accounting Job Accounting selection/ setting Job AccountingPassword Job Accounting ? Off Enter Account Job Accounting EnabledSelect Account ?00000000 Counter 0000100 Color Counter Select Account Department-specific settingsColor Counter Account-specific counter management color Set the account ID and then press U or V repeatedly until Restriction ? Off Color Restrict ? OffColor Restrict Print restriction selection color Color Max.out Maximum print output setting color Maximum Output Color Max.out Reset Counter?Reset Counter Counter reset Add Account Department registration Add Account Delete Account ?001Delete Account Department removal Print Job Accounting List Job Accounting list output Admin Administrator settings AdminPassword Change ID Change ID Administrator ID changeYou can use this to change the administrator ID 002Change Password Administrator Password change Change PasswordYou can use this to change the administrator password Adjust/Maintenance Adjust/Maintenance selection/setting Adjust/ MaintenanceColor Calibration ? Color CalibrationPrint Registra tion Chart ? Registration Normal Color registration standardSample Color Registration Correction Chart Color Registration Correction ChartAdjust Magenta L=0 V=0 R=0 Adjust Magenta L=B V=0 R=0Adjust Magenta Press U or V until that value is displayedRegistration Details Color registration detailed Page 12345 MV=0 MH=00000 12345 3 Adjust magenta12345 MH=B0000 MV=0 Restart Printer Restart Printer ?12345 3 Cyan correction and Y 12345 3 Yellow correction Service Print Status Page ? Print Network Status Page ? Service for maintenancePrint Status Page Printing the service status Print Network Status Page Printing the network statusDEV-CLN Developer/Refresh mode setting Print Test Page ? Maintenance ?Print Test LSU/Charger LSU/Main charger cleaning mode setting When cleaning ends, the display returns to ReadyDrum Drum/Refresh mode setting LSU/Charger ? Drum ?Options OptionsGeneral Information Expansion Memory Modules Expansion Memory ModulesInstalling the Memory Modules Removing a Memory ModuleGeneral Description of Options Memory CardPF-500, PF-510 Paper Feeder Reading the Memory CardBase CA-500 Hard DiskUSB Memory Options Interface USB Interface Network Interface Computer InterfaceComputer Interface Specifications Interface SignalsInterface USB InterfaceFeatures Network Interface10 to 35 C 50 to 95 F, 20-80 % RH condensation-free Operation EnvironmentEMI Countermeasures Specifications Description FS-C5100DN FS-C5200DN FS-C5300DNPaper Sizes Cassette ISO B5, A6, Envelope C5, 16K, and CustomFolio, Youkei 2, Youkei 4, 16K, and Custom MP TrayDescription FS-C5100DN FS-C5200DN FS-C5300DN Specifications Glossary NetBEUI NetBIOS Extended User Interface Sleep modeIP Address Internet Protocol Address MP TrayStatus Subnet MaskTCP/IP Transmission Control Protocol/Internet Protocol USB Universal Serial BusGlossary-4 Index Index-1Index-2 PaperTimer Index-3Index-4 Page Page Version 1.1

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