Kyocera FS-C5300DN, FS-C5200DN, FS-C5100DN manual Error Messages, Message Corrective Action

Page 81

 

 

 

Error Messages

 

 

 

The following table lists errors and maintenance messages that you can

 

 

 

be dealt with by yourself. If Call service appears, turn off the printer,

 

 

 

disconnect the power cord, and contact your service technician.

 

 

 

If Call service or Error.Power off. is displayed, turn off the printer

 

 

 

then turn it back on to see if the printer has recovered. If the printer has

 

 

 

not recovered, turn off the printer, disconnect the power cord, and contact

 

 

 

your service representative or authorized service center.

 

 

 

Some errors cause the alarm to sound. To stop the alarm, press [Cancel].

 

 

 

 

Message

Corrective Action

 

 

 

 

 

 

 

This message is displayed when the Job Accounting function is enabled and an attempt to

 

Account error ##

 

 

Press GO

 

specify job accounting settings or to register or delete an account fails. To return the printer to

 

 

 

the print-ready status, press [GO].

 

 

 

 

 

The paper has run out in the paper source displayed. Supply paper according to the paper

 

Add paper MPTray

 

 

 

 

source displayed (paper cassettes, MP tray, or optional paper feeders).This message is

 

 

 

displayed alternately with messages indicating the printer status, such as, Ready, Please

 

 

 

 

 

 

wait, and Processing.

 

 

F### represents a controller error (#=0, 1, 2, ...). Call for service. The printer does not

 

Call service

 

 

F000F###:

 

operate when this message is displayed.

 

 

 

 

 

 

#### represents a mechanical error (#=0, 1, 2, ...). Call for service. The printer does not

 

Call service

 

 

####:0123456

 

operate when this message is displayed. The total number of pages printed is also indicated,

 

 

 

e.g. 0123456.

 

 

 

 

 

Displayed when data is being canceled.

 

Canceling data

 

 

 

 

 

 

 

 

 

 

 

The corresponding paper cassette is not installed. Install the cassette. The cassette number

 

Cassette #

 

 

not loaded

 

can be 1 (topmost) to 4 (bottom).

 

 

 

 

 

 

Displayed when the paper type does not match the envelope switch setting.

 

Change envelope

 

 

switch position

 

 

 

 

 

 

 

 

This message is displayed when a paper lift error has occurred in the paper source's

 

Check

 

 

cassette #

 

cassette. Pull out the cassette for the paper source displayed (either the paper cassettes or

 

 

 

optional paper feeders) and check if the paper is loaded correctly.

 

 

 

 

 

 

The message Call service is displayed when this error occurs repeatedly.

 

 

This message warns following two cases. Install the new waste toner box.

 

Check waste

 

 

toner box

 

The waste toner box is not installed.

 

 

 

The waste toner box is full.

 

 

 

 

 

Please clean the inside of the printer. Refer to Cleaning the Printer on page 4-8.

 

Clean printer

 

 

Press GO

 

This message will be displayed when replacing the toner container after the message

 

 

 

Replace toner Clean printer is displayed. After cleaning the inside of the printer,

 

 

 

 

 

 

press [GO] and the printer will be ready for printing.

 

 

 

 

 

 

The front cover of the printer is open. Close the front cover.

 

Close

 

 

front cover

 

 

 

 

 

 

 

 

The left cover of the printer is open. Close the left cover.

 

Close

 

 

left cover

 

 

 

 

 

 

 

 

 

 

5-6

Troubleshooting

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Contents FS-C5100DN/C5200DN/C5300DN Contents Computer Interface Specifications Glossary IndexRegarding Tradenames Legal and Safety InformationLicense Agreements Typeface Trademark AcknowledgementMonotype Imaging License Agreement Copyright 1998-2006 The OpenSSL Project. All rights reserved Open SSLeay LicenseThis Software is Provided by the OpenSSL Project AS is Original SSLeay LicensePage Interface connectors Compliance and ConformityAbove warning is valid only in the United States of America Laser Safety Safety InformationLaser Notice Radio Frequency TransmitterPage Cdrh Regulations Safety Instructions Regarding the Disconnection of PowerOzone concentration 2004/108/EC, 2006/95/EEC, 93/68/EEC and 1999/5/ECCanadian Department of Communications Compliance Statement EN ISODisclaimer Energy Saving Control Function Installation Precautions Other PrecautionsEnvironment Other Precautions Power Supply/Grounding the PrinterHandling of Plastic Bags Precautions for Use Other Precautions About the Operation Guide ConventionsConvention Description Example Xix Personal injuryPage Machine Parts Machine PartsComponents at the Left of the Printer Components at the Front of the PrinterPaper Transfer Unit Paper Ramp Duplex Unit Envelope Switch Internal ComponentsComponents at the Rear of the Printer Operation Panel Handling Paper Handling PaperSpecification Paper SpecificationsGeneral Guidelines Paper AvailabilityMinimum and Maximum Paper Sizes Size Product WeightRecommended Paper Letter, Legal Hammermill Laser Print 90 g/m² 24 lbCondition Selecting the Right PaperComposition Paper SizesPaper Weight Equivalence Table Basis WeightBond Weight lb Europe Metric Weight g/m² SmoothnessMoisture Content Paper GrainOther Paper Properties Paper Type to be Used Paper Type to be Selected Special PaperTransparency Labels Slide the envelope switch to envelope mode and print PostcardsEnvelopes Colored Paper Thick PaperPreprinted Paper Recycled Paper Coated PaperPaper Type Indicators Optional paper feeder PF-510 Paper Type Paper Weight Duplex Path Feeder PF-510 Feeder PF-500Paper Source Paper Type Optional PaperLoading Paper into the Cassette Loading PaperPaper Guides Release Lever Exhausted, the pointer will go down to the level of empty Loading Paper into the MP Multi-Purpose TrayPrinter one at a time When printing on transparencies, feed the sheets intoIf the paper is considerably curled in one direction, for Paper in the opposite direction to counteract the curlPaper stopper Printing Operation Printing OperationThis is mandatory to make the settings effective TCP/IP, TCP/IP IPv6 settingsChanging Network Interface Parameters NetworkTCP/IP Press U or V to select On or Off as the setting for DhcpTCP/IP IPv6 TCP/IP IPv6 On RAStateless Off DHCPv6 Off ?Off SecurityNetWare PasswordAppleTalk On IPP Off SSL Server Off IPSec OffNetWare AppleTalk AppleTalk On ?On IPP On?Off IPSec On ?On SSL ServerIPSec Security Level Security Level HighAdjust/ Maintenance Print Network Status Page ? Adjust/MaintenancePrinting a Network Interface Status Installing the Printer Driver Installing the Software in WindowsClick Install software Express Mode Custom Mode Installation on a MacintoshSelect Custom Mode Open System Preferences and click Print & Fax Printer driver installation program starts upPage Page Printing from Application Software Status Monitor Accessing the Status MonitorExiting the Status Monitor Screen OverviewStatus Monitor icon Enable Event Notification Status Monitor SettingsSound Notification Tab Sound fileEnlarge window Appearance TabAlways on top TransparencyUninstalling Software Windows PC Click UninstallSelect the software package to remove Maintenance MaintenanceFrequency of Toner Container Replacement Toner Container ReplacementGeneral Information Toner Color Life of the Toner Container Printable pagesToner Kits FS-C5300DNOpen the top cover top tray Replacing the Toner ContainerPlastic Bag Toner Feed Slot Replacing the Waste Toner Box Open the cap of the new waste toner box Cleaning the Paper Transfer Unit Cleaning the PrinterPush the front cover back in completely Maintenance Maintenance Troubleshooting TroubleshootingTips Symptom Check Items Corrective ActionPrinted Results Corrective Action Print Quality ProblemsFaint or blurred printing Black or white vertical streaksCheck the paper chute and the ramp Grey backgroundMessage Corrective Action Error MessagesServicing. Contact your service technician Displayed when the envelope switch is set to envelope modeBeing used Previous screen is displayed again 1 or 2 secondsCancel Selected cassette is being prepared Install the specified toner containerPrinting ContainersStorage Error Codes Hard Disk ErrorsCode Meaning RAM Disk Errors Code Meaning Memory Card and USB Memory Errors Code MeaningClearing Paper Jams Possible Paper Jam LocationsPaper Jam Message Description Reference Paper jam at Cassette General Considerations for Clearing JamsPaper Jam at MP Tray Utilizing Online Help MessagesPaper Jam in Printer Paper Jam at Cassette 2 to Troubleshooting Using the Operation Panel Using the Operation PanelGeneral Information Message Display Understanding the Operation PanelError Codes Status InformationMessage Meaning Ready, Data, and Attention Indicators Indicators in Message DisplayIndicator Description ReadyKeys Cancel KeyGO Key Menu KeyOK Key Using the Menu Selection System Entering the Mode Selection MenuMenu Selection System Paper Settings Type AdjustPaper Weight Normal Report Print Setting a Mode Selection MenuReport Print Print Menu Map ?Print Menu Map Menu Map Sample Menu MapPrint Status Using the Operation PanelPrint Status Page ? Understanding the StatusInstalled Options Printer Settings InformationFirmware Version Network StatusPrint Fonts List Print Hard Disk File ListPrint RAM Disk File List Print Mem. Card File List Print Mem. Card File List ?USB Memory USB Memory USB memory selection00Folder 00Folder 2 00File ? 00File Copies 001Copies Number of copies Copies 010 Paper Source ? Cassette Remove Device ?Paper Source Selecting the paper feed source Remove Device Removing the USB memoryJob Box Job RetentionQuick Copy Proof-and-Hold Private Print Stored Job Job Box Quick Copy Using Quick CopyPrinting Additional Copies using Quick Copy Press Z while Job Box is displayedDeleting a Quick Copy Job Using Proof-and-Hold Printing Remaining Copies of a Proof-and-Hold JobDeleting a Proof-and-Hold Job Private/Stored ?Harold Arlen ?Agenda Copies Private/Stored Printing a private print/stored jobReleasing a Private/Stored Job Job Box Configuration Job Box Configuration Quick CopyAgenda Copies Agenda Delete Deleting a Private/Stored JobCounter Printed Pages Color 1000 Monochrome Counter Viewing the counter valuePrinted Pages Displaying the total printed pages Color Displaying the color printed pagesPaper Settings Paper Settings MP Tray Size ? A4MP Tray Size Setting MP tray paper size MP Tray Type Setting the MP tray paper type MP Tray TypePress OK Press MENU. The display returns to Ready Selecting the Size Dial Setting Cassette 1 to 4 Size Setting the cassette paper sizeSetting the Paper Size from the Operation Panel Cassette Size ? CustomUnit Selecting the unit of measurement Unit ? mmEntering the Width and Length Dimension 216 mmCassette Type Cassette 1 to 4 Type Setting the cassette paper typeType Adjust Creating custom paper type Reset Type Adjust Resetting the custom paper type Paper Weight Setting the paper weightDuplex Path Setting the duplex path Print Settings Print SettingsPaper Feed Mode ? Auto Paper Feed Mode Setting the paper feed sourceWhen the Paper Runs Out During Printing Binding Modes Duplex Duplex printingOverride A4/LT Overriding difference between A4 and Letter Duplex ? Off Override A4/LT ? OffError Report ? On Emulation Setting the emulationError Report Printing Kpdl errors EmulationColor Mode Selecting color or monochrome printing Color Mode ? Color Print Quality Gloss Mode ? LowPrint Quality Setting print quality Gloss Mode Selecting the gloss modeEcoPrint Mode Selecting the EcoPrint mode EcoPrint Mode ? OffSet Setting pagination SetOrientation ? Portrait Wide A4 ? Off Wide A4 Wide A4 pitchOrientation Print orientation TCP/IP IPv4 settings Network Network settingsDhcp Dhcp setting IP Address IP address setting? Off Dhcp ? Off Subnet Mask Subnet mask setting Gateway Gateway settingSubnet Mask Gateway Bonjour Bonjour setting TCP/IP IPv6 IPv6 settingsThis selects the settings for TCP/IP IPv6 Bonjour ? OffRAStateless RA Stateless setting DHCPv6 DHCPv6 settingRAStateless ? Off DHCPv6 ? Off Device Common Selecting/Setting the common device Device Common MSG Language ? EnglishMSG Language Selecting the message language Key Confirm. Key confirmation tone setting Buzzer Alarm Buzzer settingJob End Job completed tone setting Buzzer Key Confirm. ? On Job End ? OffReady ? Off Error ? On Ready Preparation completed tone settingError Error tone setting RAM Disk Mode Using the RAM disk RAM Disk Mode ? OffRAM Disk Size Setting the RAM disk size RAM Disk Size 119 MByteHard Disk Format ? Memory Card Using the memory cardMemory Card Format Formatting hard diskError Handling Error Handling Error detection settingFormat Formatting memory card Duplex Duplex printing error detection setting Duplex ? Off Paper Mismatch ? OnOff Timer Form Feed Time Out 030sec Timer Timer settingForm Feed Time Out Automatic form feed timeout setting Sleep Timer Sleep timer timeout time Sleep Timer 030 minAuto Error Clear Auto error clear setting Auto Error Clear ? OffError Clear Timer Setting the error clear time Auto Panel Reset Auto panel reset settingsPanel Reset Timer Setting the panel reset timer Auto Sleep ? On Auto Sleep Setting the sleep timerSecurity ID Administrator ID inputPassword Administrator Password input Password Block USB Host ? UnblockBlock Interface external device block setting USB Host USB memory slot settingUSB Device USB interface setting Optional Interface Network interface card settingUSB Device ? Unblock Option I/F ? Unblock NetWare NetWare setting Frame Type Frame type settingNetWare ? On Frame Type ? Auto IPP IPP setting AppleTalk AppleTalk settingAppleTalk AppleTalk ? On IPP ? OffSSL Server SSL Server setting DES SSL Server DES settingSSL Server ? Off DES ? Off AES SSL Server AES setting 3DES SSL Server 3DES settingIPP over SSL SSL Server IPP over SSL setting 3DES ? Off AES ? Off IPP over SSL ? OffSecurity Level Security Level setting IPSec IPSec settingHttps SSL Server Https setting Https ? Off IPSec IPSec ? OffJob Accounting Job Accounting Job Accounting selection/ settingJob Accounting Enabled Password Job Accounting ? Off Enter AccountSelect Account Department-specific settings Select Account ?00000000 Counter 0000100 Color CounterColor Counter Account-specific counter management color Restriction ? Off Color Restrict ? Off Set the account ID and then press U or V repeatedly untilColor Restrict Print restriction selection color Maximum Output Color Max.out Reset Counter? Color Max.out Maximum print output setting colorReset Counter Counter reset Add Account Delete Account ?001 Add Account Department registrationDelete Account Department removal Print Job Accounting List Job Accounting list output Admin Admin Administrator settingsChange ID Administrator ID change Password Change IDYou can use this to change the administrator ID 002Change Password Change Password Administrator Password changeYou can use this to change the administrator password Adjust/ Maintenance Adjust/Maintenance Adjust/Maintenance selection/settingColor Calibration ? Color CalibrationRegistration Normal Color registration standard Print Registra tion Chart ?Color Registration Correction Chart Sample Color Registration Correction ChartAdjust Magenta L=B V=0 R=0 Adjust Magenta L=0 V=0 R=0Adjust Magenta Press U or V until that value is displayedRegistration Details Color registration detailed Page 12345 3 Adjust magenta 12345 MV=0 MH=0000012345 MH=B0000 MV=0 Restart Printer ? Restart Printer12345 3 Cyan correction and Y 12345 3 Yellow correction Service for maintenance Service Print Status Page ? Print Network Status Page ?Print Status Page Printing the service status Print Network Status Page Printing the network statusPrint Test Page ? Maintenance ? DEV-CLN Developer/Refresh mode settingPrint Test When cleaning ends, the display returns to Ready LSU/Charger LSU/Main charger cleaning mode settingDrum Drum/Refresh mode setting LSU/Charger ? Drum ?Options OptionsGeneral Information Expansion Memory Modules Expansion Memory ModulesRemoving a Memory Module Installing the Memory ModulesMemory Card General Description of OptionsPF-500, PF-510 Paper Feeder Reading the Memory CardHard Disk Base CA-500USB Memory Options Computer Interface Interface USB Interface Network InterfaceComputer Interface Interface Signals SpecificationsInterface USB InterfaceNetwork Interface FeaturesOperation Environment 10 to 35 C 50 to 95 F, 20-80 % RH condensation-freeEMI Countermeasures Description FS-C5100DN FS-C5200DN FS-C5300DN SpecificationsISO B5, A6, Envelope C5, 16K, and Custom Paper Sizes CassetteFolio, Youkei 2, Youkei 4, 16K, and Custom MP TrayDescription FS-C5100DN FS-C5200DN FS-C5300DN Specifications Glossary Sleep mode NetBEUI NetBIOS Extended User InterfaceIP Address Internet Protocol Address MP TraySubnet Mask StatusTCP/IP Transmission Control Protocol/Internet Protocol USB Universal Serial BusGlossary-4 Index-1 IndexPaper Index-2Index-3 TimerIndex-4 Page Page Version 1.1
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