Kyocera FS-1300D, FS-1100 manual Tips, Symptom Check Items Corrective Actions

General Guidelines

The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service repairs.

Symptom	Check Items	Corrective Actions
The printer will not print	Check the Ready indicator.	Using the information on page 1-5, check if an error
from the computer.		has occurred and clear the error.
	Check if a status page can be printed.	If the status page was printed successfully, there
		may be a problem with the connection to the
		computer. Refer to the Installation Guide and check
		the connection.
	Check that the indicators display in a	Turn the power switch Off (O) and then On ( )
	recognized combination. Refer to	again. Print the job again.
	Indicators on page 1-5for further
	information.
Print quality is poor.	–	Refer to Print Quality Problems on page 5-3.
Text is missing on the	–	This is a problem specific to the Windows OS. It is
Windows test page.		not a printer problem. It does not affect print quality.
Paper is jammed.	–	Refer to Cleaning Paper Jams on page 5-9.
The indicators are off and	Check the power cord.	Connect both ends of the power cord securely. Try
the fan is not working.		replacing the power cord. Refer to Installation Guide
		for information.
	Check the power switch is in the	Refer to the Installation Guide for more information.
	On ( ) position.
The printer prints a status	Check program files and application	Try printing another file or using another print
page but data from the	software.	command. If the problem occurs with a specific file or
computer is not being		application, check the printer settings for that
printed.		application.
	Check the interface cable.	Connect both ends of the interface cable securely.
		Try replacing the printer cable. Refer to the
		Installation Guide for more information.
Vapor is emitted near the	Check if the temperature is low near	Depending on the operating environment of the
top tray.	the location of the printer, or if the	printer and the condition of the paper, heat
	paper that is being used has been	generated during printing can evaporate water
	exposed to humidity.	moisture in the printed paper, emitting vapor from the
		printer. In this case, printing can be continued
		without any problem.
		To correct this, increase the temperature in the room,
		and use paper that has been stored in a dry place.

Tips

Printer problems may be solved easily by following the tips below. When you have encountered a problem that cannot be solved following the guidelines above, try the following:

•Restart the computer you are using to send print jobs to the printer.

•Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceramita.com/download/.

•Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software.

5-2 Troubleshooting