Lexmark 74, 75 manual Troubleshooting checklist

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Troubleshooting

This section helps you solve problems you may be experiencing with your All-In-One. Additional troubleshooting information is available in the Lexmark Solution Center. See page 9 to learn how to access the Lexmark Solution Center.

Troubleshooting checklist

Before you try to solve the problem, check the following:

Is the power supply firmly attached to the back of your All-In-One and an electrical outlet?

Are both your computer and your All-In-One powered on?

Is your USB cable securely attached to your computer and your All-In-One?

Did you remove the sticker and transparent tape from the back and bottom of both print cartridges (refer to your setup documentation for more information)?

Is the black print cartridge secure in the right carrier and the color cartridge secure in the left carrier?

Is the paper loaded correctly? Make sure you do not push the paper too far into the printer.

Did you install the printer software correctly? Refer to your setup documentation for more information.

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Contents X74-X75 All-In-One User’s Guide Contents Thank you for purchasing a Lexmark X74-X75 All-In-One Learning about your All-In-One Setting up your All-In-OneUnderstanding the parts of your All-In-One Using the Operator Panel Status lightUsing Print Properties Understanding your softwareI want to... menu TabsPrint Properties tabs Save Settings menuOptions menu Using the Lexmark All-In-One Center Copy All-In-One MainScan Creative TasksOpen with View Saved ImagesMaintain/Troubleshoot Print a CopyPrinter Status Using the Lexmark Solution CenterTroubleshooting Main dialog boxContact MaintenanceInformation Advanced Using your All-In-One PrintingQuality/Speed Settings Paper type Scanning Copying Copy settings Faxing Troubleshooting Troubleshooting checklistPower light did not come on Setup troubleshootingAlignment page did not print Software installation appears incomplete All-In-One is not communicating with the computer Printing troubleshootingAll-In-One prints slowly Print is too dark or smudged All-In-One has a paper jamVertical lines are jagged or edges are not smooth Scanning, copying, and faxing troubleshooting White lines appear in graphics or solid black areasScanning was not successful Edge of the copy did not printCopy button on the operator panel did not work Uninstalling and reinstalling the softwareFax function did not work Avis de conformité aux normes d’Industrie Canada AppendixIndustry Canada compliance statement European Community EC directives conformityJapanese Vcci notice United Kingdom Telecommunications Act Energy StarIndex Printing Status window changing appearance