Lexmark C770, C772 Online customer support Calling for service, Checking an unresponsive printer

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7 Troubleshooting

Online customer support

Customer support is available on the Lexmark Web site at www.lexmark.com.

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. See the label on the inside top front cover of the printer for this information.

The serial number is also listed on the menu settings page. For more informations, see Printing a menu settings page.

For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com

Note: When calling for service, call from the location of the printer.

Checking an unresponsive printer

If your printer is not responding, first make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Printing multi-language PDFs

Symptom

Cause

Solution

Some maintenance and

The documents contain

1

Open the document you want to print in Adobe Acrobat.

troubleshooting

unavailable fonts.

2

Click the printer icon.

documents do not print.

 

 

 

The Print dialog box appears.

 

 

 

 

 

3

Check the Print as image box.

 

 

Note: For Acrobat 7.x or later, click the advanced button to

 

 

display the Print as Image option.

 

 

4

Click OK.

 

 

 

 

Troubleshooting

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Contents C770, C772 Edition March Safety informationTrademarks Contents Contents Output options Input optionsInternal options Installing and removing options Installing a 2000-sheet drawerContinue with Installing a 500-sheet drawer Installing a 500-sheet drawer Installing a duplex unit Installing the printer Installing an output expanderInstalling an output expander Installing a 5-bin mailbox Installing a StapleSmart finisher Removing the system board access cover Installing memory and option cardsInstalling a memory card Installing a firmware card Installing a hard disk Installing an option card Card FunctionConnector Accessing the printer system board Removing memory and option cardsRemoving memory cards Removing an option cardInstalling and removing options Removing a hard disk Removing a firmware card Reinstalling the system board access cover Printing Understanding the printer operator panelPrinting Operator panel buttonsStatus Indicates Sending a job to print Button FunctionPrinting from a USB flash memory device Canceling a job from the printer operator panel Canceling a print jobCanceling a job from a computer running Windows Printing a menu settings Printing a network setupCanceling a job from a Macintosh computer Canceling a job from a Macintosh computer running Mac OSPrinting a directory list Printing a font sample listLoading the trays Loading 500-sheet trays Printing Loading the 2000-sheet tray Printing Loading the multipurpose feeder Printing Printing on specialty media transparencies, labels, other WindowsMac OS Loading the trays Loading the multipurpose feederLinking trays Select File PrintLinking output bins Holding a job in the printerPrinting and deleting held jobs Value DescriptionPrinting confidential jobs WindowsMacintosh Print Time FiltersEntering a personal identification number PIN At the printerEnter PIN Verify Print Reserve PrintRepeat Print Copies & Pages or General pop-up menu, choose Job RoutingPrint All Delete All JobName1 JobName2 Storing paper Tips for successful printingStoring supplies Avoiding jams Media guidelines Paper characteristicsPaper Media specifications Storing paper Media specifications Unacceptable paperSelecting paper Transparencies Selecting preprinted forms and letterheadPrinting on letterhead Media source or process Print side TopMedia specifications Selecting transparencies EnvelopesLabels Storing media Identifying media sources and specificationsCard stock Dimensions Media sizes and supportMedia support by type for optional features Media types and weights input options Maximum Media types and weights output optionsMaximum2,4 Media capacities Paper labelsVinyl labels Banner paperDetermining the status of supplies Ready. Tray 1 Low, TrayStatus / Supplies View supplies Y KSupply Menu selection item What the setting does Conserving suppliesOrdering supplies Print cartridges Maintaining the printerToner waste container Fuser and ITUOrdering a fuser Type of fuser Printer voltage Part numberOrdering an image transfer unit and transfer roller Recycling Lexmark productsOrdering staple cartridges Clearing paper jams Identifying jamsAccess doors and trays Clearing paper jamsUnderstanding jam messages Paper jam messagesMessage Check Areas What to do Expander jams Area MArea a Clearing the entire paper pathArea B Area C Area DArea E Area T1Area Tx Area K Area JArea L Clearing mailbox, finisher, or output expander jams Area M Clearing fuser jamsClearing fuser jams Clearing image transfer unit jams Clearing paper jams Clearing paper jams Clearing paper jams Clearing paper jams Clearing paper jams If you still need help Adjusting operator panel brightness and contrast Disabling operator panel menusAdministrative support Restoring factory default settingsEnabling operator panel menus Adjusting Power Saver Encrypting the diskSetting security using the Embedded Web Server EWS Setting the system passwordUsing the secure Embedded Web Server Click ConfigurationClick TCP/IP Port Access Using Secure modeSupporting IPSec Internet Protocol Security Using 802.1x Authenticating Click 802.1x AuthenticationClick Menu Lockout Setup Locking the operator panel menusBlack only mode Confidential Print SetupClick Confidential Print Setup Printing LockoutAligning the image transfer unit Size sensing Using the Coverage EstimatorDisabling size sensing Configuring printer alerts Using the Setup MenuUsing MarkVision Professional Using MarkVision MessengerOnline customer support Calling for service Symptom Cause SolutionChecking an unresponsive printer Check the Print as image boxTroubleshooting Solving printing problemsSet Page Protect to Off from Print Recovery For more informations, see Clearing mailbox, finisher, or Solving mailbox problemsOutput expander jams Area M See Solving high capacity feeder problems Solving option problemsOption Action Solving high capacity feeder problems Problem SolutionSolving paper feed problems Solving print quality problemsSee Loading the trays or Loading Paper pathMarks occur repeatedly only in one color Multiple times on aMarks occur down the page repeatedly in all ColorsTo be replaced Cartridges BCD E Solving color quality problems Frequently asked questions FAQ about color printingWhat is RGB color? How does the printer know what color to print?What is Manual Color Correction? Is it possible to increase the gloss in the printed output?What are Detailed Color Samples and how do I access them? RGB101 With a network cable installed Electronic emission noticesIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaWithout a network cable installed Korean MIC statement104 Noise emission levels German GS mark noticeHinweis zum GS-Zeichen Durchschnittlicher Schallpegel dBA in 1 m UmkreiPower Saver Mode Description Power consumptionProduct energy consumption Total energy usageLaser advisory label Laser noticeStatement of Limited Warranty Lexmark International, Inc. Lexington, KY109 Index Index PIN112

C772, C770 specifications

The Lexmark C770 and C772 series of printers are robust color laser printers designed for medium to large workgroups that demand high-quality printing along with impressive speed and efficiency. These models stand out due to their impressive set of features and advanced technologies, catering to a range of business printing needs.

One of the hallmarks of the Lexmark C770 and C772 is their print quality. With a resolution of up to 1200 x 1200 dpi, these printers deliver sharp text and vibrant color graphics, making them ideal for producing professional-looking documents, presentations, and marketing materials. Additionally, the printers utilize Lexmark's unique Unison toner technology, which ensures consistent, high-quality printing throughout the life of the cartridge, reducing the need for frequent replacements and maximizing productivity.

Speed is another significant advantage of the C770 and C772 series. Both models are capable of printing at impressive speeds of up to 35 pages per minute for black and white prints and slightly lower for color documents. This rapid output allows businesses to meet tight deadlines without compromising on quality. Furthermore, the first-page-out time is notably fast, ensuring that users do not waste time waiting for their documents.

Connectivity options are extensive with the C770 and C772. These printers support USB, Ethernet, and optional wireless connections, enabling seamless integration into various network environments. This flexibility allows multiple users and devices to access the printer, facilitating collaboration and streamlining workflows.

Additionally, user-friendly features such as a large, intuitive LCD screen and an easy-to-navigate interface simplify printer management and operation. The printers also support advanced finishing options, including duplex printing, which saves paper and reduces costs, making them environmentally friendly choices for businesses.

Moreover, security features are incorporated to protect sensitive data, with options for secure printing and data encryption. This makes these printers suitable for environments where confidentiality is crucial.

In summary, the Lexmark C770 and C772 series are powerful color laser printers that combine exceptional print quality, impressive speed, versatile connectivity, and advanced features, making them a worthy investment for businesses looking to enhance their printing capabilities.
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