Lexmark C770, C772 manual Solving high capacity feeder problems, Problem Solution

Page 92

Troubleshooting

Solving high capacity feeder problems

Problem

Solution

The paper tray does not raise when the

Check the following:

loading door is closed, or the paper tray does

• The printer is properly attached to the high capacity feeder.

not lower when the door is opened and the

• The printer is powered on.

paper tray button is pushed.

• The power cord is plugged firmly into the back of the high capacity

 

 

 

feeder.

 

• The power cord is plugged into an outlet.

 

• The outlet has power.

 

 

The paper tray lowers unexpectedly.

Check to see if your printer is out of paper or has a jam.

 

 

More than one sheet of paper is fed or a sheet

Remove the paper in the printer paper path, and check the stack to

is fed improperly.

ensure the paper has been loaded properly. Be sure to remove the top

 

and bottom sheets of each ream of paper that is loaded.

A jam occurs.

 

 

 

 

Rubber feed rollers do not turn to advance

Check the following:

paper.

• The power cord is plugged firmly into the back of the high capacity

 

 

 

feeder.

 

• The power cord is plugged into an outlet.

 

• The outlet has power.

 

 

Consistent misfeeds or jams in the feeder.

Try the following:

 

•

Flex the paper.

 

• Turn the print media over.

 

Check the following:

 

• Feeder is properly installed.

 

• Paper is loaded correctly.

 

• Paper is not damaged.

 

•

Paper meets specifications.

 

• Guides are positioned correctly for the paper size selected.

 

 

Service messages

A service message indicates printer failure that may require service.

 

Turn the printer off, wait about 10 seconds, and then turn the printer on.

 

If the error recurs, write down the error number, the problem, and a

 

detailed description. Call 1-800-LEXMARK for service.

 

 

 

Solving option problems

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Contents C770, C772 Trademarks Safety informationEdition March Contents Contents Internal options Input optionsOutput options Continue with Installing a 500-sheet drawer Installing a 2000-sheet drawerInstalling and removing options Installing a 500-sheet drawer Installing a duplex unit Installing the printer Installing an output expanderInstalling an output expander Installing a 5-bin mailbox Installing a StapleSmart finisher Installing a memory card Installing memory and option cardsRemoving the system board access cover Installing a firmware card Installing a hard disk Installing an option card Card FunctionConnector Accessing the printer system board Removing memory and option cardsRemoving memory cards Removing an option cardInstalling and removing options Removing a hard disk Removing a firmware card Reinstalling the system board access cover Printing Understanding the printer operator panelStatus Indicates Operator panel buttonsPrinting Sending a job to print Button FunctionPrinting from a USB flash memory device Canceling a job from a computer running Windows Canceling a print jobCanceling a job from the printer operator panel Printing a menu settings Printing a network setupCanceling a job from a Macintosh computer Canceling a job from a Macintosh computer running Mac OSLoading the trays Printing a font sample listPrinting a directory list Loading 500-sheet trays Printing Loading the 2000-sheet tray Printing Loading the multipurpose feeder Printing Printing on specialty media transparencies, labels, other WindowsMac OS Loading the trays Loading the multipurpose feederLinking trays Select File PrintLinking output bins Holding a job in the printerPrinting and deleting held jobs Value DescriptionPrinting confidential jobs WindowsMacintosh Print Time FiltersEnter PIN At the printerEntering a personal identification number PIN Verify Print Reserve PrintRepeat Print Copies & Pages or General pop-up menu, choose Job RoutingPrint All Delete All JobName1 JobName2 Storing supplies Tips for successful printingStoring paper Avoiding jams Paper Paper characteristicsMedia guidelines Media specifications Selecting paper Media specifications Unacceptable paperStoring paper Transparencies Selecting preprinted forms and letterheadPrinting on letterhead Media source or process Print side TopMedia specifications Selecting transparencies EnvelopesLabels Card stock Identifying media sources and specificationsStoring media Dimensions Media sizes and supportMedia support by type for optional features Media types and weights input options Maximum2,4 Media types and weights output optionsMaximum Media capacities Paper labelsVinyl labels Banner paperDetermining the status of supplies Ready. Tray 1 Low, TrayStatus / Supplies View supplies Y KSupply Menu selection item What the setting does Conserving suppliesOrdering supplies Print cartridges Maintaining the printerToner waste container Fuser and ITUOrdering a fuser Type of fuser Printer voltage Part numberOrdering staple cartridges Recycling Lexmark productsOrdering an image transfer unit and transfer roller Clearing paper jams Identifying jamsAccess doors and trays Clearing paper jamsUnderstanding jam messages Paper jam messagesMessage Check Areas What to do Expander jams Area MArea B Clearing the entire paper pathArea a Area C Area DArea Tx Area T1Area E Area L Area JArea K Clearing mailbox, finisher, or output expander jams Area M Clearing fuser jamsClearing fuser jams Clearing image transfer unit jams Clearing paper jams Clearing paper jams Clearing paper jams Clearing paper jams Clearing paper jams If you still need help Adjusting operator panel brightness and contrast Disabling operator panel menusEnabling operator panel menus Restoring factory default settingsAdministrative support Adjusting Power Saver Encrypting the diskSetting security using the Embedded Web Server EWS Setting the system passwordUsing the secure Embedded Web Server Click ConfigurationSupporting IPSec Internet Protocol Security Using Secure modeClick TCP/IP Port Access Using 802.1x Authenticating Click 802.1x AuthenticationClick Menu Lockout Setup Locking the operator panel menusBlack only mode Confidential Print SetupClick Confidential Print Setup Printing LockoutAligning the image transfer unit Disabling size sensing Using the Coverage EstimatorSize sensing Configuring printer alerts Using the Setup MenuUsing MarkVision Professional Using MarkVision MessengerOnline customer support Calling for service Symptom Cause SolutionChecking an unresponsive printer Check the Print as image boxSet Page Protect to Off from Print Recovery Solving printing problemsTroubleshooting Output expander jams Area M Solving mailbox problemsFor more informations, see Clearing mailbox, finisher, or Option Action Solving option problemsSee Solving high capacity feeder problems Solving high capacity feeder problems Problem SolutionSolving paper feed problems Solving print quality problemsSee Loading the trays or Loading Paper pathMarks occur repeatedly only in one color Multiple times on aMarks occur down the page repeatedly in all ColorsTo be replaced Cartridges BCD E Solving color quality problems Frequently asked questions FAQ about color printingWhat is RGB color? How does the printer know what color to print?What is Manual Color Correction? Is it possible to increase the gloss in the printed output?What are Detailed Color Samples and how do I access them? RGB101 With a network cable installed Electronic emission noticesIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaWithout a network cable installed Korean MIC statement104 Noise emission levels German GS mark noticeHinweis zum GS-Zeichen Durchschnittlicher Schallpegel dBA in 1 m UmkreiPower Saver Mode Description Power consumptionProduct energy consumption Total energy usageLaser advisory label Laser noticeStatement of Limited Warranty Lexmark International, Inc. Lexington, KY109 Index Index PIN112

C772, C770 specifications

The Lexmark C770 and C772 series of printers are robust color laser printers designed for medium to large workgroups that demand high-quality printing along with impressive speed and efficiency. These models stand out due to their impressive set of features and advanced technologies, catering to a range of business printing needs.

One of the hallmarks of the Lexmark C770 and C772 is their print quality. With a resolution of up to 1200 x 1200 dpi, these printers deliver sharp text and vibrant color graphics, making them ideal for producing professional-looking documents, presentations, and marketing materials. Additionally, the printers utilize Lexmark's unique Unison toner technology, which ensures consistent, high-quality printing throughout the life of the cartridge, reducing the need for frequent replacements and maximizing productivity.

Speed is another significant advantage of the C770 and C772 series. Both models are capable of printing at impressive speeds of up to 35 pages per minute for black and white prints and slightly lower for color documents. This rapid output allows businesses to meet tight deadlines without compromising on quality. Furthermore, the first-page-out time is notably fast, ensuring that users do not waste time waiting for their documents.

Connectivity options are extensive with the C770 and C772. These printers support USB, Ethernet, and optional wireless connections, enabling seamless integration into various network environments. This flexibility allows multiple users and devices to access the printer, facilitating collaboration and streamlining workflows.

Additionally, user-friendly features such as a large, intuitive LCD screen and an easy-to-navigate interface simplify printer management and operation. The printers also support advanced finishing options, including duplex printing, which saves paper and reduces costs, making them environmentally friendly choices for businesses.

Moreover, security features are incorporated to protect sensitive data, with options for secure printing and data encryption. This makes these printers suitable for environments where confidentiality is crucial.

In summary, the Lexmark C770 and C772 series are powerful color laser printers that combine exceptional print quality, impressive speed, versatile connectivity, and advanced features, making them a worthy investment for businesses looking to enhance their printing capabilities.
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