Primera Technology SE user manual Technical Support

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TOC

INDEX

E. TECHNICAL SUPPORT

If you have difficulties in operating your Publisher, the procedures in this manual and the software User's Guide should, in most cases, solve the problem. If you still have difficulty, contact the technical support number listed on the insert included in the supply pack that came with your Publisher.

Source	Location

Primera Knowledge Base	www.primera.com/knowledgebase.html
Primo DVD Software Help files	Open the software. Click on the Help
	Menu - Get Help
SureThing Software Help files	Open the software. Click on the Help
	Menu - Contents
Email Support	www.primera.com/contact_tech_support.cfm

Chat Support	www.primera.com/knowledgebase.html
Phone Support	763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)

46Maintenance and Troubleshooting

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Contents For Macintosh and PC Printing History Table of Contents Interactive Feature Choosing a Good Location Getting StartedThank YOU… Unpacking and Inspection Identifying the Parts Front Panel and TopRear Panel PC System Requirements Overview of Operation TOC Index Installing the PC Software Hardware and Software SetupSetup Installing the MAC SoftwareLoading Media Discs Hardware SetupApplying Power TOC Index Connecting the USB 2.0 Cable Select Install the software automatically and click NextTOC Index Installing the Ink Cartridge Aligning the CartridgeCreating Discs on a PC Tutorial Copy a CD or DVDTOC Index TOC Index TOC Index TOC Index New Project Panel Using PtpublisherOpen Project Panel Current Projects PanelProject Detail Window Robot Status PanelStatus Bar Creating a Print Label Using Surething Advanced Printer Driver Functions TOC Index Print Quality Paper SizeNon-printable Outer Margin Disc Surface QualityInner Diameter Ink SaturationCalibration Options Inner Diameter Non-Printed DiameterCenter The Print Image BackChange Cartridge Clean/Change Cartridge & Check Ink LevelsClean/Purge Details Enable Bi-di PrintingUsing Other Graphics Programs Creating Discs on a Mac TOC Index TOC Index Using Discribe Starting a ProjectUtilities and other Menus Saving ProjectsQueue Projects Robot Write Window Printed Label Format Requirements Advanced Printer Driver Functions Color Matching Inner Diameter Restore Defaults Clean Cartridge Alignment Calibration PrintImage Alignment Calibrate Last Disc Cleaning the Publisher Maintenace TroubleshootingInterpreting the PUBLISHER’S Indicator Lights Cleaning the INK Cartridge Performing a Robotic SELF-TESTTechnical Support Technical Specifications Printing ResolutionIndex Inner Diameter