Philips 274E5QSB, 274E5QHSB user manual General FAQs

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8.Troubleshooting & FAQs

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Lite. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Lite driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence Function.What can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it. In case the PIN number is forgotten, Philips service center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms.

8.3 General FAQs

Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

Ans.: Recommended resolution for this monitor: 1920x1080@60Hz.

•Unplug all cables, then connect your PC to the monitor that you used previously.

•In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1920x1080 pixels.

•Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.

•Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz.

•Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.

•Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitor?

Ans.: Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?

Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion CD-ROM) included in this package.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Operation Safety precautions and mainte- nanceNotational Descriptions Temperature 0-40C 32-95F Humidity 20-80% RHWaste Electrical and Electronic Equipment Disposal of product and packing materialInstallation Setting up the monitorPackage contents Install base standComputer Video connector on the back of yourYour monitor into a nearby outlet CompleteOperating the monitor Model 274E5QHAB, 274E5QHAW Switch monitor’s power onModel 274E5QHSB,274E5QHAB,274E5QHAW Physical Function Tilt OSD MenuMHL Mobile High-Definition Link introduction What is it?How do I use the MHL function? How does it work? how do I connect?Image Optimization Why do I need it?SmartImage Lite How does it work?Philips SmartControl Lite SmartContrastFirst launch -Wizard Start with Standard pane Adjust menu Color menu Image Optimization Image Optimization Context Sensitive menu Task Tray Menu DisabledExit Close SmartControl Lite Technical Specifications 0C to 40 C Tilt +20 274E5QSB30,000hrs BSMI, ISO9241-307 Regulatory ApprovalsColor Color options as applicable in your regionResolution & Preset Modes Vesa Power ManagementLead-free Product Regulatory InformationLow energy consumption to minimize climate impact For more information, please visitGS EK1-20002011 GS mark requirement Epeat Electronic Product EnvironmentalCommission Federale de la Communication FCC Declaration Federal Communications Commission FCC Notice U.S. OnlyRegulatory Infomation Plassering/Ventilasjon Paikka/IlmankiertoBsmi Notice Taiwan Only Ergonomie Hinweis nur Deutschland Nur original-Ersatzteile verwendet werdenEU Energy Label China RoHSPhilips’ Flat Panel Monitors Pixel Defect Policy Customer care and warrantyPixels and Sub pixels Types of Pixel DefectsProximity of Pixel Defects Black Dot DefectsTotal bright dot defects of all types Dark subpixelCustomer Care & Warranty Lithuania UAB Servicenet Bulgaria LAN ServiceTopaz-Service Company +38 044 245 73 Russia Contact Information for Central and Eastern Europe regionAL Shahd Computer L.L.C Contact Information for Apmea regionSatisfactory, you can do manual adjustments via the OSD menu TroubleshootingImage appears distorted.Text is fuzzy or blurred SmartControl Lite FAQsGeneral FAQs Q10 Are Philips LCD monitors Plug-and- Play? Q7 How should I clean the LCD surface?Q3. I cannot hear sound from the monitor display Ans MHL FAQsKoninklijke Philips Electronics N.V. All rights reserved
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