Philips 2.37E+06 user manual General FAQs

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8.Troubleshooting & FAQs

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Lite. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Lite driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence Function.What can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it. In case the PIN number is forgotten, Philips service center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms.

8.3 General FAQs

Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

Ans.: Recommended resolution for this monitor: 1920x1080@60Hz.

•Unplug all cables, then connect your PC to the monitor that you used previously.

•In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1920x1080 pixels.

•Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.

•Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz.

•Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.

•Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitor?

Ans.: Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?

Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion CD-ROM) included in this package.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance OperationTemperature 0-40C 32-95F Humidity 20-80% RH Notational DescriptionsDisposal of product and packing material Waste Electrical and Electronic EquipmentPackage contents Setting up the monitorInstallation Install base standSetting up the monitor Model 237E4QHAD, 237E4LHAB Switch monitor’s power on Operating the monitorModel 237E4QHSD,237E4QHAD Model 237E4LHSB,237E4LHABBasic and simple instruction on the control keys OSD MenuHow do I use the MHL function? What is it?MHL Mobile High-Definition Link introduction How does it work? how do I connect?SmartImage Lite Why do I need it?Image Optimization How does it work?First launch -Wizard SmartContrastPhilips SmartControl Lite Start with Standard pane Adjust menu Color menu Image Optimization Image Optimization Exit Close SmartControl Lite Task Tray Menu DisabledContext Sensitive menu Technical Specifications Connectivity Signal Input 237E4LSBVGAAnalog, DVIDigital,HDCP Technical Specifications 237E4QHSD 30,000hrs Operating Condition0C to 40 C EnvironmentalResolution & Preset Modes Power Management 237E4QHADBrand owner offers take-back options Regulatory InformationLead-free Product TCOF1058 TCO Document,VerEpeat Electronic Product Environmental GS EK1-20002011 GS mark requirementFederal Communications Commission FCC Notice U.S. Only Commission Federale de la Communication FCC DeclarationRegulatory Infomation Bsmi Notice Taiwan Only Ergonomie Hinweis nur Deutschland Paikka/IlmankiertoPlassering/Ventilasjon Nur original-Ersatzteile verwendet werdenChina RoHS EU Energy LabelPixels and Sub pixels Customer care and warrantyPhilips’ Flat Panel Monitors Pixel Defect Policy Types of Pixel DefectsTotal bright dot defects of all types Black Dot DefectsProximity of Pixel Defects Dark subpixelCustomer Care & Warranty Topaz-Service Company +38 044 245 73 Russia Bulgaria LAN ServiceLithuania UAB Servicenet Contact Information for Central and Eastern Europe regionContact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting Satisfactory, you can do manual adjustments via the OSD menuSmartControl Lite FAQs Image appears distorted.Text is fuzzy or blurredGeneral FAQs Q7 How should I clean the LCD surface? Q10 Are Philips LCD monitors Plug-and- Play?MHL FAQs Q3. I cannot hear sound from the monitor display AnsKoninklijke Philips Electronics N.V. All rights reserved
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