6. Customer care and warranty
For the C,E,T,V and X models, your monitor will be
The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap monitor the warranty period remains equal to that of your original monitor, being 24 months as from the purchase date of your original monitor
For the B, P and S models, your monitor will be swapped by at least an equivalent monitor in case of defects provided for under the warranty coverage. Its Philips aim to exchange the swap unit within 48 hours after the request for service however for remote areas like Island or other geographically difficult to reach area, its Philips aim to have an exchange time within 72 hours.
The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap monitor the warranty period remains equal to that of your original monitor, being 36 months as from the purchase date of your original monitor.
What is excluded?
The Philips Warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.
The Philips Warranty may not apply if:
•The documents have been altered in any way or made illegible;
•The model or production number on the product has been altered, deleted, removed or made illegible;
•Repairs or product modifications and alterations have been executed by unauthorized service organizations or persons;
•Damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect;
•Reception problems caused by signal conditions or cable or antenna systems outside the unit;
•Defects caused by abuse or misuse of the monitor;
•Product requires modification or adaptation to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized.Therefore always check whether a product can be used in a specific country.
•Note that products that are not originally designed, manufactured, approved and/or authorized for usage within the Philips countries, do not apply to the Philips F1rst Choice Warranty.
In these cases the Philips global warranty terms are valid.
Just a click away
In case of any problems, we advise you to read the operating instructions carefully or go to the http:// www.philips.com/support website for additional support.
Just a phone call away
In order to avoid unnecessary inconvenience, we advise you to read the operating instructions carefully or go to the http://www.philips.com/ support website for additional support before contacting the Philips helpdesk.
To solve your problem quickly, please prepare the following details before contacting the Philips helpdesk:
•Philips type number
•Philips serial number
•Purchase date (copy of purchase may be required)
•PC environment Processor:
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