Philips 196V3L user manual Customer Care & Warranty

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7. Customer care and warranty

7.2 Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer Care Center number listed below.

Contact Information for WESTERN EUROPE region:

Country	ASC	Consumer care number			Price

Germany	Siemens I&S	+49	01803 386 853		€ 0.09
United Kingdom	Invec Scotland	+44	0207 949 0069		Local call tariff

Ireland	Invec Scotland	+353		01 601 1161	Local call tariff

Spain	Eatsa Spain	+34	902 888 785		€ 0.10

Finland	A-novo	+358		09 2290 1908	Local call tariff

France	A-novo	+33	082161 1658		€ 0.09
Greece	Allman Hellas	+30	00800 3122 1223		Free of charge

Italy	A-novo	+39	840 320 041		€ 0.08
Netherlands	E Care	+31	0900 0400 063		€ 0.10

Denmark	A-novo	+45	3525 8761		Local call tariff

Norway	A-novo	+47	2270 8250		Local call tariff

Sweden	A-novo	+46	08 632 0016		Local call tariff

Poland	Zolter	+48	0223491505		Local call tariff

Austria	Siemens I&S	+43	0810 000206		€ 0.07

Belgium	E Care	+32	078 250851		€ 0.06
Luxembourg	E Care	+352		26 84 30 00	Local call tariff

Portugal	Eatsa Spain	+351		2 1359 1440	Local call tariff

Switzerland	A-novo	+41	02 2310 2116		Local call tariff

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Contents Troubleshooting & FAQs Table of Contents Maintenance Safety precautions and mainte- nanceOperation Humidity 20-80% RH Temperature 0-40C 32-95FService Notational DescriptionsWaste Electrical and Electronic Equipment Disposal of product and packing materialInstall base stand Setting up the monitorInstallation Package contentsOperating the monitor Connecting to your PCModel 196V3L Model 196V3LA OSD MenuRemove the Base Stand Resolution notificationRemove Base Stand and Base Physical Function TiltRemove 4 screws and then remove the base from the monitor SmartContrast Image OptimizationPhilips SmartControl Lite Start with Standard pane Adjust menu Color menu Image Optimization At startup will not load when this box is unchecked Disabled Technical Support displays the tech support Tune Display Opens the SmartControl Lite control panelExit Close SmartControl Lite Task Tray Menu Disabled Technical Specifications Packaging 100% recyclable Power On Mode Typ., 16.3 W max Energy Consumption196V3L 30,000hrs EnvironmentalSelective models, UL/cUL, BSMI, ISO9241-307,C-Tick Compliance and standards Regulatory ApprovalsCabinet Color Black Finish Glossy/Texture 640 x Resolution & Preset ModesMaximum Resolution 1366 x 768 @ 60 Hz analog inputPower Management Definition Power ManagementOnly for selective models Regulatory InformationThis display is designed for both you and the planet Brand owner offers take-back optionsThis product is in conformity with the following standards Epeat Electronic Product EnvironmentalBenefits of Epeat CE Declaration of ConformityDeclaration of Conformity for Products Marked with FCC Logo Reorient or relocate the receiving antennaCet équipement a été testé et déclaré Regulatory Infomation Paikka/Ilmankierto Placering/VentilationPlassering/Ventilasjon China RoHS Types of Pixel Defects Customer care and warrantPhilips’ Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsTotal black dot defects of all types Total bright dot defects of all typesDark subpixel Adjacent dark subpixelsCustomer Care & Warranty Belarus Bulgaria LAN ServiceLithuania UAB Servicenet Topaz-Service Company +38 044 245 73 RussiaAL Shahd Computer L.L.C Contact Information for Apmea regionMake sure the computer is turned on TroubleshootingImage appears blurred, indistinct or too dark General FAQsPower on light is too strong and is disturbing Q2 What is the recommended refresh rate for LCD monitor?Q10 Are Philips LCD monitors Plug-and- Play? Q4 How do I adjust the resolution?Q7 How should I clean the LCD surface? Q6 Is the LCD screen resistant to scratches?Troubleshooting & FAQs Koninklijke Philips Electronics N.V. All rights reserved