Philips 196V3L Belarus, 17 217, Bulgaria LAN Service, 960, Croatia Renoprom, 333, Estonia, Latvia

Page 32

7. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Call center

ASC

Consumer care number

 

 

 

 

 

Belarus

NA

IBA

+375

17 217 3386

 

 

 

 

 

Bulgaria

NA

LAN Service

+359

2 960 2360

 

 

 

 

 

Croatia

NA

Renoprom

+385

1 333 0974

 

 

 

 

 

Estonia

NA

FUJITSU

+372

6519900

 

 

 

 

 

Latvia

NA

“ServiceNet LV” Ltd.

+371

7460399

 

 

 

 

 

Lithuania

NA

UAB "Servicenet"

+370

7400088

 

 

 

 

Romania

NA

Blue Ridge Intl.

+40 21 2101969

 

 

 

 

 

Serbia &

NA

Kim Tec d.o.o.

+381

11 20 70 684

Montenegro

 

 

 

 

 

 

 

 

 

Slovenia

NA

PC H.and

+386

1 530 08 24

 

 

 

 

 

Ukraine

NA

Comel

+380

562320045

 

 

 

 

NA

Topaz-Service Company

+38 044 245 73 31

 

 

 

 

 

Russia

NA

CPS

+7 (495) 645 6746 (for repair)

 

 

 

 

NA

CEEE Partners

+7 (495) 645 3010 (for sales)

 

 

 

 

 

 

Slovakia

NA

Datalan Service

+421

2 49207155

 

 

 

 

Turkey

NA

Techpro

+90 212 444 4 832

 

 

 

 

Czech Rep.

NA

Asupport

800 100 697

 

 

 

 

Hungary

NA

Serware

+36 1 2426331

 

 

 

 

NA

Profi Service

+36 1 814 8080

 

 

 

 

 

 

Contact Information for LATIN AMERICA region:

 

 

 

 

 

 

Country

Call center

 

Consumer care number

 

 

 

 

Brazil

Vermont

 

0800-7254101

 

 

 

 

Argentina

 

0800 3330 856

 

 

 

 

 

 

 

Contact Information for China:

 

 

 

China

 

 

 

 

Consumer care number : 4008 800 008

 

 

Contact Information for NORTH AMERICA :

 

 

 

 

 

 

Country

Call center

ASC

Consumer care number

 

 

 

 

U.S.A.

TOS

Teleplan

(877) 835-1838

 

 

 

 

Canada

Supercom

Supercom

(800)479-6696

 

 

 

 

 

30

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Contents Troubleshooting & FAQs Table of Contents Operation Safety precautions and mainte- nanceMaintenance Temperature 0-40C 32-95F ServiceNotational Descriptions Humidity 20-80% RHDisposal of product and packing material Waste Electrical and Electronic EquipmentSetting up the monitor InstallationPackage contents Install base standConnecting to your PC Operating the monitorModel 196V3LA OSD Menu Model 196V3LResolution notification Remove Base Stand and BasePhysical Function Tilt Remove the Base StandRemove 4 screws and then remove the base from the monitor Philips SmartControl Lite Image OptimizationSmartContrast Start with Standard pane Adjust menu Color menu Image Optimization At startup will not load when this box is unchecked Disabled Exit Close SmartControl Lite Tune Display Opens the SmartControl Lite control panelTechnical Support displays the tech support Task Tray Menu Disabled Technical Specifications Power On Mode Typ., 16.3 W max Energy Consumption 196V3L30,000hrs Environmental Packaging 100% recyclableCabinet Color Black Finish Glossy/Texture Compliance and standards Regulatory ApprovalsSelective models, UL/cUL, BSMI, ISO9241-307,C-Tick Resolution & Preset Modes Maximum Resolution1366 x 768 @ 60 Hz analog input 640 xPower Management Power Management DefinitionRegulatory Information This display is designed for both you and the planetBrand owner offers take-back options Only for selective modelsEpeat Electronic Product Environmental Benefits of EpeatCE Declaration of Conformity This product is in conformity with the following standardsCet équipement a été testé et déclaré Reorient or relocate the receiving antennaDeclaration of Conformity for Products Marked with FCC Logo Regulatory Infomation Plassering/Ventilasjon Placering/VentilationPaikka/Ilmankierto China RoHS Customer care and warrant Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsTotal bright dot defects of all types Dark subpixelAdjacent dark subpixels Total black dot defects of all typesCustomer Care & Warranty Bulgaria LAN Service Lithuania UAB ServicenetTopaz-Service Company +38 044 245 73 Russia BelarusContact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting Make sure the computer is turned onGeneral FAQs Power on light is too strong and is disturbingQ2 What is the recommended refresh rate for LCD monitor? Image appears blurred, indistinct or too darkQ4 How do I adjust the resolution? Q7 How should I clean the LCD surface?Q6 Is the LCD screen resistant to scratches? Q10 Are Philips LCD monitors Plug-and- Play?Troubleshooting & FAQs Koninklijke Philips Electronics N.V. All rights reserved