Philips 196V3L user manual Troubleshooting, Make sure the computer is turned on

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8.Troubleshooting & FAQs

8. Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

Make sure the power cord is plugged into the power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

AUTO button doesn't function

The auto function is applicable only in VGA-Analog mode. If the result is not

satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks

Do not perform any troubleshooting steps

Disconnect the monitor from mains power source immediately for safety

Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

Adjust the image position using the “Auto” function in OSD Main Controls.

Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

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Contents Troubleshooting & FAQs Table of Contents Maintenance Safety precautions and mainte- nanceOperation Notational Descriptions Temperature 0-40C 32-95FService Humidity 20-80% RHDisposal of product and packing material Waste Electrical and Electronic EquipmentPackage contents Setting up the monitorInstallation Install base standConnecting to your PC Operating the monitorModel 196V3LA OSD Menu Model 196V3LPhysical Function Tilt Resolution notificationRemove Base Stand and Base Remove the Base StandRemove 4 screws and then remove the base from the monitor SmartContrast Image OptimizationPhilips SmartControl Lite Start with Standard pane Adjust menu Color menu Image Optimization At startup will not load when this box is unchecked Disabled Technical Support displays the tech support Tune Display Opens the SmartControl Lite control panelExit Close SmartControl Lite Task Tray Menu Disabled Technical Specifications 30,000hrs Environmental Power On Mode Typ., 16.3 W max Energy Consumption196V3L Packaging 100% recyclableSelective models, UL/cUL, BSMI, ISO9241-307,C-Tick Compliance and standards Regulatory ApprovalsCabinet Color Black Finish Glossy/Texture 1366 x 768 @ 60 Hz analog input Resolution & Preset ModesMaximum Resolution 640 xPower Management Power Management DefinitionBrand owner offers take-back options Regulatory InformationThis display is designed for both you and the planet Only for selective modelsCE Declaration of Conformity Epeat Electronic Product EnvironmentalBenefits of Epeat This product is in conformity with the following standardsDeclaration of Conformity for Products Marked with FCC Logo Reorient or relocate the receiving antennaCet équipement a été testé et déclaré Regulatory Infomation Paikka/Ilmankierto Placering/VentilationPlassering/Ventilasjon China RoHS Pixels and Sub pixels Customer care and warrantPhilips’ Flat Panel Monitors Pixel Defect Policy Types of Pixel DefectsAdjacent dark subpixels Total bright dot defects of all typesDark subpixel Total black dot defects of all typesCustomer Care & Warranty Topaz-Service Company +38 044 245 73 Russia Bulgaria LAN ServiceLithuania UAB Servicenet BelarusContact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting Make sure the computer is turned onQ2 What is the recommended refresh rate for LCD monitor? General FAQsPower on light is too strong and is disturbing Image appears blurred, indistinct or too darkQ6 Is the LCD screen resistant to scratches? Q4 How do I adjust the resolution?Q7 How should I clean the LCD surface? Q10 Are Philips LCD monitors Plug-and- Play?Troubleshooting & FAQs Koninklijke Philips Electronics N.V. All rights reserved