Philips 196V3 SmartControl Lite FAQs, Run Windows Update and updated monitor and/or video driver

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8.Troubleshooting & FAQs

8.2 SmartControl Lite FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Lite becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Lite can work. Otherwise, you will need to remove and re-install SmartControl Lite to ensure proper driver is installed.

Q2. The SmartControl Lite functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Lite and re-install it.

Q3. After installing SmartControl Lite, when clicking on SmartControl Lite tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Lite. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please

visit Philips website and check if an updated SmartControl Lite driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

Q5. I forgot my PIN for Theft Deterrence Function.What can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it.

In case the PIN number is forgotten, Philips service center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms.

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Contents 196V3 Table of Contents Safety precautions and maintenance Temperature 0-40C 32-95F Humidity 20-80% RHOperation Notational Descriptions Weee Setting up the monitor Installation Package contentsSetting up the monitor Basic and simple instruction on the control keys Cursor, OK to confirm the choice or changeResolution notification Remove the base Why do I need it? How does it work?Philips SmartControl Lite Image Optimization Color menu Image Optimization On single input displays, this pane will not be visible Image Optimization Task Tray Menu Enabled Task Tray Menu DisabledExit Close SmartControl Lite Monitor panel type TFT-LCDYES Power On mode 19.3W typ., 20.81Wmax Energy Consumption Mtbf Rohs YES EpeatResolution & Preset Modes Automatic PowerSaving 196V3196V3L Lead-free Product For more information, please visitEpeat Electronic Product Benefits of Epeat2006/95/EC Low Voltage Directive 2004/108/EC EMC Directive Product also comply with the following standardsFederal Communications Commission FCC Notice U.S. Only Reorient or relocate the receiving antennaCommission Federale de la Communication FCC DeclarationPolish Center for Testing and Certification Notice Paikka/IlmankiertoVaroitus Plassering/VentilasjonErgonomie Hinweis nur Deutschland Achtung Beim AufstellenPhilips Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsTypes of Pixel Defects Bright Dot DefectsBlack Dot Defects Total bright dot defects of all typesDark subpixel Adjacent dark subpixelsContact Information for Western Europe region Austria Siemens I&S0810 Belgium Care 078 Denmark NovoIBA FujitsuCPS Contact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting No Picture Power LED not litPower on light is too strong and is disturbing Green, red, blue, dark, and white dots appears on the screenSmartControl Lite FAQs Run Windows Update and updated monitor and/or video driverIcm? Q4 How do I adjust the resolution? Q7 How should I clean the monitor surface? Color TemperatureThe 2 settings are 6500K, and 9300KQ9 Can I connect my monitor to any PC, workstation or Mac?
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