| The Windows Client |
Troubleshooting | |
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Problem | Resolution |
I cannot find the | Check with your system administrator. |
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The Windows Client will | The Windows Client requires DirectX. Either you don’t have |
not run. | DirectX installed, or another program is using it. Either |
| install DirectX, or close the program that is already using it. |
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The | The |
complete the login. | 9001. This situation can occur if there is a firewall blocking |
| these ports. Have the administrator change the port |
| settings. |
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The mouse doesn’t work | In the login window the mouse is set to the local computer |
properly in the login | setting. After logging in the mouse will work properly. |
dialog box. |
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Remote mouse pointer | 1. Use the AutoSync feature (see Video Adjustment, |
is out of step. | p. 38), to synch the local and remote monitors. |
| 2. Use the Adjust Mouse feature (see Mouse |
| Movement, p. 36) to bring them back in step. |
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Part of remote window | Use the AutoSync feature (see Video Adjustment, p. 38), to |
is off my monitor. | synch the local and remote monitors. |
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Ctl+Alt+Del brings up | Pressing Ctl+Alt+Del closes the Windows Client and brings |
the Close Program | up the Close Program dialog box on the local machine. In |
dialog box on my local | order to bring up the Close Program dialog on the remote |
machine instead of on | machine, you must press Ctl+F12+Del. See the Substitute |
the remote machine. | Alt Key discussion on p. 34 for more details. |
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