Black Box IC244A-R2, IC246A-R2 manual Calling Black Box, Shipping and Packaging

CHAPTER 4: Troubleshooting

4.2Calling Black Box

If you determine that your USB-CAT5 Extender is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem,

•when the problem occurs,

•the components involved in the problem,

•any particular application that, when used, appears to create the problem or make it worse.

4.2.1Shipping and Packaging

If you need to transport or ship your USB-CAT5 Extender:

•Package it carefully. We recommend that you use the original container.

•If you are shipping the USB-CAT5 Extender for repair, make sure you include everything that came in the original package. Before you ship, contact Black Box to get a Return Authorization (RA) number.

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