CHAPTER 4: Troubleshooting
4.Troubleshooting
4.1Problems, Causes and Solutions
The following table provides troubleshooting help. The topics are arranged in the order in which they should be executed in most situations. If you are unable to resolve the problem after following these instructions, please contact technical support for further assistance.
Symptoms/Cause | Remedy | ||
|
|
| |
All LEDs on Local Unit | 1. | Ensure that the Local Unit is connected to a | |
are off. |
| USB port on the computer | |
Cause: | 2. | Check that the computer is switched on and | |
The Local Unit is not |
| that the OS is running (not in Sleep mode). | |
|
| ||
receiving power from |
|
| |
the computer |
|
| |
Host LED on Local Unit | 1. | Ensure that a Category 5 UTP cable with | |
is on; Link LED on |
| ||
Local Unit is off. |
| between the Local Unit and the Remote Unit. | |
Cause: | 2. | Ensure that Category 5 cables and connectors | |
There is no connection |
| are used throughout the entire link between | |
| the Local Unit and the Remote Unit. | ||
between the Local Unit |
| ||
3. | Check that Category 3 cable has not been | ||
and the Remote Unit. | |||
|
| substituted. | |
| 4. | Check that the cable length between the Local | |
|
| Unit and the Remote Unit does not exceed 50 | |
|
| metres. | |
| 5. | Connect a short Category 5 patch cord | |
|
| between the Local Unit and the Remote Unit. | |
|
| Recheck the operation of the system. | |
|
|
| |
13 |