Black Box SW487A-R2 manual Troubleshooting, Calling Black Box, Shipping and Packaging

7.Troubleshooting

7.1Calling Black Box

If you determine that your 6 x 4 Electronic SCSI Switch is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem;

•when the problem occurs;

•the components involved in the problem;

•any particular application that, when used, appears to create the problem or make it worse; and

•the results of any testing you’ve already done.

7.2 Shipping and Packaging

If you need to transport or ship your 6 x 4 Electronic SCSI Switch:

•Package it carefully. We recommend that you use the original container.

•If you are shipping the switch for repair, make sure you include everything that came in the original package. Before you ship, contact Black Box to get a Return Authorization (RA) number.

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