Black Box ACS4201A, ACS1009A manual Troubleshooting, There isn’t a picture

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TROUBLESHOOTING

4.Troubleshooting

There isn’t a picture.

Check the power supply connection at the Local unit. Is the Power (Red LED) at the Local unit illuminated (see page 24)? If not, the internal power-supply may be damaged or there may be an internal error.

Check the power supply connection at the remote unit. Is the Power (Red LED) at the Remote unit illuminated (see page 24)? If not, the internal power-supply may be damaged or there may be an internal error.

Check that the Interconnection cable is connected at the Local Unit and the Remote Unit. Is the Link Status LED illuminated (see page 24)? If not, there may be a problem with the Interconnection cable:

Are there Errors through data transmission over CAT5 Cable (Cable too long, too high attenuation or too much EMI interferences )? Is the Data Error LED illuminated or blinking (see page 24)? If yes, check cable length and environment.

Video Okay LED is dark: CPU does not provide a video signal – Check settings of the graphic card. Try out, connecting a monitor to the local output, to see, whether ther is a signal or not.

Keyboard

The PC boots fine with no error messages but the keyboard does not work at all

Wrong cable plugged in, keyboard and mouse cables reversed.

Try a different model of keyboard. If the new keyboard works then original one may be incompatible

Check that the Interconnection cable is connected at the Local Unit and the Remote Unit. Is the Link Status LED illuminated (see page 24)?

PS2-Mouse

A mouse cursor appears on the screen, but the mouse does not work

Wrong cable plugged in, keyboard and mouse cables reversed.

Try a different model of mouse

The system does not detect a PS/2 mouse, or the application cannot find the mouse.

Wrong cable plugged in, keyboard and mouse cables reversed.

Ensure that the Local Unit is connected to the PC keyboard port to provide power.

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Contents DVI-D-CatX-KVM-Extender Single and DualHead Manual Welcome to the DVI-D Cat X KVM-Extender Family Copyrights and Trademarks DVI-D CAT X KVM-EXTENDER Declaration of Conformity Safety Precautions and Installation Guidelines Contents Quick Setup Glossary IntroductionDVI-D Cat X KVM Extender system example Features Product Range Upgrade KitsDVI-D Cat X Extender Interface Compatibility CompatibilityConnection & Compatibility How to Use This GuidePackage Contents InstallationInterconnection Cable Requirements Power SupplySystem Setup DVI-D Cat X KVM-Extender Type ACS1009A Remote Unit DVI-D Cat X KVM-Extender Type ACS1009A Local UnitDVI-D Cat X KVM-Extender Type ACS1009A Local/ Remote Unit DVI-D Cat X KVM-Extender Type ACS2209A Remote Unit DVI-D Cat X KVM-Extender Type ACS2209A Local UnitDVI-D Cat X KVM-Extender Type ACS2209A Local/ Remote Unit DVI-D Cat X KVM-Extender Type ACS4001A Remote Unit DVI-D Cat X KVM-Extender Type ACS4001A Local UnitDVI-D Cat X KVM-Extender Type ACS4001A Local/ Remote Unit DVI-D Cat X KVM-Extender Type ACS4201A Remote Unit DVI-D Cat X KVM-Extender Type ACS4201A Local UnitDVI-D Cat X KVM-Extender Type ACS4201A Local/ Remote Unit Diagnostic LEDs at DVI-D Cat X Extender Diagnostic LEDsAppearance Diagnostics There isn’t a picture TroubleshootingDVI-D Cat X KVM-Extender with optional, secondary screen Appendix a Example ApplicationsAppendix a Example Applications Rackmount Kit for Singlehead devices ACS1009A-RMK Appendix B Rack Mount OptionsAppendix B Rack Mount Options Appendix C Calling Technical Support Appendix C Calling Technical Support CATx Installation cable AWG24 Power requiredVoltage Videoquelle/MonitorStorage Temperature Operating TemperatureDVI-D Cat Shipping boxPin Signal Appendix E ConnectorsAppendix E Connectors Pin Keyboard Mouse PinPin Connector device Keyboard Mouse
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