Black Box ACS1009A, ACS4201A manual Appendix C Calling Technical Support

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DVI-D CAT X KVM-EXTENDER

Appendix C: Calling Technical Support

If you determine that your DVI-D –Cat X KVM Extender is malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts. Contact Technical Support at Black Box!

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•The firmware-revision level printed on the bottom of the Extender (very important, especially for keyboard and mouse problems); The DVI-D CAT X - KVM extender’s firmware revision level:

Version Number Format:

Board:

xxLO/RE Myyy Pzzz Auuu Gvvvvvv

Transceiver:

C/M/S xx Pyy Mzz

Keyboard/Mouse:

P/U xx Vyyy

•The nature and duration of the problem.

•When the problem occurs.

•The components involved in the problem—that is, what type of computers, what type of keyboard, brand of mouse, make and model of monitor, type and make of cable, etc.

•Any particular application that, when used, appears to create the problem or make it worse.

•The results of any testing you’ve already done.

To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this turns out to be the case for your difficulty, our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it.

Shipping and Packaging

If you need to transport or ship your DVI-D CAT X - KVM Extender:

•Package it carefully. We recommend that you use the original container.

•If you are shipping it for repair, please include the Unit’s external power supplies. If you are returning it, please include everything you received with it. Before you ship the Extender back to your dealer for repair or return, contact him to get a Return Authorization (RA) number.

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Contents DVI-D-CatX-KVM-Extender Single and DualHead Manual Welcome to the DVI-D Cat X KVM-Extender Family Copyrights and Trademarks DVI-D CAT X KVM-EXTENDER Declaration of Conformity Safety Precautions and Installation Guidelines Contents Quick Setup Introduction GlossaryDVI-D Cat X KVM Extender system example Features Upgrade Kits Product RangeDVI-D Cat X Extender Compatibility Interface CompatibilityHow to Use This Guide Connection & CompatibilityInstallation Package ContentsPower Supply Interconnection Cable RequirementsSystem Setup DVI-D Cat X KVM-Extender Type ACS1009A Local Unit DVI-D Cat X KVM-Extender Type ACS1009A Remote UnitDVI-D Cat X KVM-Extender Type ACS1009A Local/ Remote Unit DVI-D Cat X KVM-Extender Type ACS2209A Local Unit DVI-D Cat X KVM-Extender Type ACS2209A Remote UnitDVI-D Cat X KVM-Extender Type ACS2209A Local/ Remote Unit DVI-D Cat X KVM-Extender Type ACS4001A Local Unit DVI-D Cat X KVM-Extender Type ACS4001A Remote UnitDVI-D Cat X KVM-Extender Type ACS4001A Local/ Remote Unit DVI-D Cat X KVM-Extender Type ACS4201A Local Unit DVI-D Cat X KVM-Extender Type ACS4201A Remote UnitDVI-D Cat X KVM-Extender Type ACS4201A Local/ Remote Unit Diagnostic LEDs Diagnostic LEDs at DVI-D Cat X ExtenderAppearance Diagnostics Troubleshooting There isn’t a pictureAppendix a Example Applications DVI-D Cat X KVM-Extender with optional, secondary screenAppendix a Example Applications Appendix B Rack Mount Options Rackmount Kit for Singlehead devices ACS1009A-RMKAppendix B Rack Mount Options Appendix C Calling Technical Support Appendix C Calling Technical Support Voltage Power requiredCATx Installation cable AWG24 Videoquelle/MonitorDVI-D Cat Operating TemperatureStorage Temperature Shipping boxAppendix E Connectors Pin SignalAppendix E Connectors Pin Pin Keyboard MousePin Connector device Keyboard Mouse
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