Calling Black Box | Black Box CAT5 KVM Micro Extender, ACU3009A

SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER

8.3 Calling Black Box

If you determine that your ServSwitch™ Brand CAT5 KVM Micro Extender is malfunctioning, do not attempt to alter or repair it It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the firmware-revision level printed on the bottom of the Micro Extender’s Local and Remote Units (very important, especially for keyboard and mouse problems);

•the nature and duration of the problem;

•when the problem occurs;

•the components involved in the problem—that is, what type of computers, what type of keyboard, brand of mouse, make and model of monitor, type and make of CAT5 cable, etc.;

•any particular application that, when used, appears to create the problem or make it worse; and

•the results of any testing you’ve already done.

To solve some problems, it might be necessary to upgrade the Micro Extender’s firmware. If this turns out to be the case for your difficulty, our technical support technicians will arrange for you to receive the new firmware and will tell you how to install it.

8.4 Shipping and Packaging

If you need to transport or ship your ServSwitch™ Brand CAT5 KVM Micro Extender:

•Package it carefully. We recommend that you use the original container.

•If you are shipping the unit for repair, please include all parts of its external power supply. If you are returning the unit, please include everything you received with it. Before you ship it back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.