Xerox P8EX manual 1 Solving Printer Problems continued, Possible Cause, Remedy

Printer Problems

Table 6.1 Solving Printer Problems (continued)

Problem	Possible Cause	Remedy
The printer prints the	The interface cable might not be	Check the interface cable connection.
wrong data, or it prints	connected properly.
incorrect characters.
	There may be a problem with the	Exit Windows and reboot the computer.
	printer driver software.	Turn the printer off and then back on
		again.
	The interface cable specifications	Use the interface cable supplied with the
	may be incorrect.	printer or replace the cable with an IEEE
		1284-compliant cable.
The paper keeps	There is too much paper in the	Remove some of the paper from the
jamming.	multipurpose paper feeder.	multipurpose paper feeder.
		(If printing onto envelopes,
		transparencies or labels, insert them one
		at a time in the manual feeder.
	An incorrect type of paper is being	Use only paper that meets the
	used.	specifications required by the printer
		(refer to “Selecting Print Media” in
		section 2-1-1).
	An incorrect output stacker is being	Items such as thick paper should not be
	used.	printed using the face-down stacker. Use
		the face-up stacker instead.
	The paper setting method may be	If printing onto envelopes, insert the
	incorrect.	envelopes so that there is a gap of
		approximately 1 mm
		(1/32”) between the left edge of the
		envelopes at the paper guide.
		Table 6.1 Page 3 of 4

6-4 DocuPrint P8ex Reference Guide

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