P1210UG-8 6/30/00 3:59 PM Page 1.17
T R O U B L E S H O O T I N G
Troubleshooting |
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Problem | Possible Cause |
| Things to try... |
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The printer does not print | Data Light is not on. |
| If the Data Light is off, check the power |
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| switch and power source. |
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| Printer Cable is not connected |
| Check all connections. If using a parallel |
| properly. |
| cable, make sure the clips on the |
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| connector are securely fastened. |
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| Error Light is on. |
| Check to see that the print cartridge is |
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| properly inserted in the machine. |
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| Paper Light and Error Light are on. |
| Check to see if there is a paper jam. |
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| Paper Light is on. |
| Printer is out of paper; add paper. |
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| Manual Light and Data Light are on. |
| Printer is in manual feed mode and is |
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| waiting for paper to be fed through the |
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| MP Tray. |
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Faded printing | Toner is low, time to replace the |
| Remove the print cartridge and shake it |
| print cartridge. |
| gently to evenly distribute the remaining |
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| toner, then reinsert the cartridge or insert |
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| a new print cartridge. |
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Job did not completely print; | Out of memory |
| Reduce the complexity of the print job; |
received an error sheet |
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| Do not send the entire job to the printer, |
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| instead print it in sections, i.e., pp |
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| pp |
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| i.e., from 1200 dpi to 600 dpi; Add a |
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| minimum of 8MB of additional memory. |
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Printed page has some | Differences in vector mode vs. raster |
| In PCL driver, change your Image |
missing characters or data | mode |
| Quality mode to raster and select text |
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| mode: download as bitmap image. |
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Difficulties printing via | Printer is not directly connected to |
| If you have any intermediate device |
the parallel port | the PC |
| between PC and printer, please remove |
(Windows users) |
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| device and connect printer directly to PC. |
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Illegal Operation Error | Print Driver error |
| Report error to your local support |
Message |
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| organization. |
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EN FR ES PT ZH
Note: For more troubleshooting tips, please refer to the electronic Reference Guide, which is available on the product CD provided with your printer.
U s e r G u i d e
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