4.If you suspect that the cause of the communications problem is the 49XX printer, print out a Printer Setting page at the 49XX control panel and view the 49XX TCP/IP parameters. SeeAppendix A.
If Dynamic IP Addressing isenabled. Try “hard coding” the 49XX IP address at the control panel. Reset the printer, and check for connectivity again with the ping command.
If Dynamic IP Addressing isdisabled. Verify the following settings on thePrinter Settings page with your local TCP/IP address administrator. This person should be able to verify the correctness of the settings:
IP address
Subnet Mask
Default Gateway
NOTE: Any one of these important TCP/IP parameters (if set incorrectly) can cause TCP/IP communication problems.
NOTE: Subnet Mask and Default Gateway are critical on multi network segment LAN/WAN’s.
NOTE: If you make any TCP/IP configuration changes, then the 49XX printer must be reset for those changes to take effect.
5.If all of the above troubleshooting fails, you may have a malfunctioning NIC. Try a Factory Reset at the 49XX control panel. Hard code IP address, Subnet mask, and default Gateway at the 49XX printer. Reset the printer. Try “pinging” the 49XX again. If the problem persists, call Xerox Technical Support for further instructions.
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