PROBLEM SOLVING
Calling for service
When you experience a problem with the printer, you may be able to resolve it by referring to the procedures and tables in this chapter.
If you are unable to resolve the problem, call your local Xerox Engineering Systems office.
Local telephone number: ________________________________
A customer service representative will answer any questions you may have and, if necessary, arrange for a customer service engineer to service your equipment.
Be prepared to provide the following information to the customer service representative:
•Customer account number: ___________________________
•Machine type: XEROX Wide Format 510dp
•Machine serial number: ______________________________
NOTE: The serial number is located behind the front door as shown in the illustration below.
Serial number
•A description of the problem
•If applicable, the status code and message that appear on the message display. Be sure to note the location of any flashing indicator lights as well.
For more information, visit the Xerox Engineering Systems web site at www.xes.com.
XEROX WIDE FORMAT 510dp OPERATOR MANUAL | 47 |