Canon D661, D680 manual Copying Problems, Repeated paper jams occur

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Repeated paper jams occur.

The paper you are using may be causing the jams.

Be sure to fan the paper stack before loading it in the cassette or multi-purpose tray. This keeps the sheets of paper from sticking together.

Check that the size, thickness and type of the paper you are using and your printing environment are within the specifications of the machine. (Chapter 2, p. 1-1)

Envelopes do not feed correctly.

The envelopes are loaded in the cassette.

• Do not load the envelopes in the cassette. Load them in the multi-purpose tray.

Envelopes may not be loaded correctly.

Make sure the envelopes are loaded properly (p. 2-7). Do not load more than 10 envelopes in the multi- purpose tray.

The envelopes you are using may not meet the requirements for the machine.

Envelopes must be US COMMERCIAL 10, MONARCH, EUROPEAN DL, ISO-B5, ISO-C5, YOGATA #4, YOGATA #2 envelopes. (p. 2-7)

Copying Problems

The machine will not make a copy.

The cartridge may not be installed properly.

• Make sure the cartridge is installed properly. (Set-up Instructions)

The sealing tape may not be removed from the cartridge.

• Remove the sealing tape from the cartridge. (Set-up Instructions)

The paper cassette may not be inserted completely into the main unit.

• Insert the paper cassette as far as it will go. (p. 2-3)

The document may not have been loaded correctly.

Remove the document, stack it if necessary, and load it in the ADF correctly. (p. 3-4)

Make sure the ADF is closed.

Document may be left on the platen glass.

• Remove the document from the platen glass, and load it in the ADF again.

MEMORY FULL or MAKING SPACE IN MEM appears in the LCD when making copies of a multiple-page document.

Paper in the cassette or multi-purpose tray may be run out.

If there is no paper and the machine’s memory becomes full during copying, MAKING SPACE IN MEM and SUPPLY REC. PAPER are displayed alternately. If paper is loaded, the copying resumes automatically.

The document you are copying may have too many graphics or photos.

• When making copies of such documents, separate the documents into smaller stacks or feed them one by one.

The machine’s memory is full.

Print or delete any documents stored in memory (Fax Guide) to free up space in the machine’s memory, then start again.

6

Troubleshooting

6-7

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Contents Eference Guide Copyright Using Your DocumentationTrademarks Cdrh Regulations Laser SafetyFCC Notice Contents Type Conventions Used in This Guide Supplies & Accessories Transparencies Power CordSet-Up Help & Product Registration USA Canon Information Center in CanadaPage Important Safety Instructions Customer SupportPower Supply Handling Main Components of the Machine Front ViewFront View of the ADF Operation Panel ImageCLASS D680Standby Display ImageCLASS D660/D661Setting the Energy Saver Mode Manually Energy Saver ModeRestoring from the Energy Saver Mode Print Media Requirements Paper StorageUnacceptable Paper Acceptable PaperPrintable Areas EnvelopeLoading Paper Loading Paper in the CassetteOpen a package of paper, and remove Paper stack Gently insert the cassette as far as it will goClosing the cassette If copy paper is sticking out of the cassetteSlightly, and align the length guide with Adjusting a Cassette to Hold a Different Paper SizeLength mark for the paper to be loaded Cassette Loading Paper in the Multi-purpose Tray Press Additional Functions, then selectLoading Envelopes in the Multi-purpose Tray SetPage Documents You Can Copy Platen GlassSettings of the Additional Functions Problem DocumentsScanned Area of a Document Placing a Document on the Platen Glass Setting Up DocumentsPositioning Documents Loading Documents in the ADF Adjust the slide guides to the width of the documentMake sure there is no document on Paper Path of the Automatic Document Feeder Page Press Copy to set to Copy Mode Press Start to begin copying Copying DocumentsCanceling the Copy Job While scanning documents in the ADFAfter scanning documents PressMaking Multiple Copies Specifying the Paper SizeUse the numeric keys to enter the number of copies you want Press Paper Select to select the paperInch Millimeter Specifying the Paper TypePress Additional Functions , then Setting Enlarging/Reducing Enlarging/Reducing using preset copy ratiosSetting the Image Quality Adjusting the Copy ExposureAdjusting Automatically Adjusting ManuallyWhen Loading Documents in the ADF Special FeaturesCollate Copy When Placing a Document on the Platen Glass Place the last page of a document on the platen glassPress Start Place the next page of the documentOn 1 Copy Press 2 on Press StartUse the numeric keys to set the copy Quantity. → pPlace the next page of the document on the platen glass Press 2 onPress Set to finish the 2 on 1 copy function Reserving the Next Copy Job Reserve CopyConfirming the Copy Job You Reserved Deleting the Copy Job You Reserved Press Stop/Reset while the machine is printing outUse 4 -or e + to display the job to be deleted Load the next page of the document in the ADF Two-Sided CopyPress Paper Select to select the multi- purpose tray ABC Place the next page of the document on Platen glassCleaning the Exterior Periodic CleaningCleaning the Scanning Area Cleaning the Read Area of the Platen Glass Cleaning the Rollers Inside the Main UnitPress Set Use 4 -or e + to select Roller Cleaning Use 4 -or e + to selectCleaning the ADF Roller Press Set Use 4 -or e + to select CleanPress Stop/Reset to finish the cleaning Each time you press Set, the ADF rollerWhen to Replace the Cartridge Handling Precautions Copy YieldHandling and Storing the Cartridge Approximate copy yieldStoring Partially Used Cartridges Storage PrecautionsRecycling Used Cartridges Remove the new cartridge from its Replacing the CartridgeProtective bag. Save the protective bag If toner is not evenly distributed inside Clean Earth Campaign Canon Cartridge Recycling ProgramOption B Volume Box Return Maximum weight = 70 poundsPackaging Option A-1 Single Box ReturnShipping Option a UPS Pick-upOption B MBE Drop off OK-CANONOption B Volume Box Return 8 or more cartridges Option a Single Box ReturnRepacking and Transporting Carrying the Machine by the Sides Transporting the Machine by CarRemoving Jammed Paper from Inside the Main Unit Clearing JamsRemove the cartridge from the machine Flip the transfer guide Open the right cover Gently remove any jammed paper from inside the main unitRemoving Jammed Paper from the ADF Removing Jammed Paper from the Multi-purpose TrayJammed paper from the ADF Gently remove the jammed paper fromLCD Messages MessageCause ActionRemove DOC. on Glass Replace Cartridge Start Again Paper Feeding Problems Paper does not feed correctlyCopying Problems Repeated paper jams occurPrint Quality Problems Copies are dirtyCopy images are missing when you make copies on envelopes Printing Problems General ProblemsIf You Cannot Solve the Problem Page Accessing the Additional Functions Understanding the Additional FunctionsPress 4 -or e + to select the menu you want to change Use 4 -or e + to select the sub menu you want to changeMenu Descriptions Name DescriptionsCopy Settings Timer Settings Resolution Multiple Copies Power RequirementsPower Consumption Dimensions W ⋅ D ⋅ HPage Index Energy Saver setting Enlarge/Reduce Platen is Open User Data setting Memo Memo Canon Deutschland GmbH Canon Italia S.p.A
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D661, D680 specifications

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