Belkin PM00781EA F5D8635-4 user manual Troubleshooting

Page 80

Troubleshooting

Table of Contents

sections

1

2

3

4

5

6

7

8

9

10

•The Setup Assistant completed installation, but my web browser doesn’t work..

•I am unable to connect to the Internet. The “modem” LED on my

Router is on, and the “internet” LED is blinking..

1.If you cannot connect to the Internet, the “modem” LED is on, and the “internet” LED is blinking, the problem may be that your connection type may not match the ISP’s connection..

2.If you have a “static IP address” connection, your ISP must assign you the IP address, subnet mask, and gateway address.. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting..

3.If you have a “PPPoE” connection, your ISP will assign you a user name and password and sometimes a service name.. Make sure the Router’s connection type is configured to PPPoE and the settings are entered properly.. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting..

4.You may need to configure your Router to meet the specific requirements of your ISP.. To search our knowledge base for ISP- specific issues, go to: http://web..belkin..com/support and type in “ISP”..

If you are still unable to access the Internet after verifying these settings, please contact Belkin Technical Support..

•The Setup Assistant completed, but my web browser doesn’t work.

•I am unable to connect to the Internet. The “modem” LED on my

Router is blinking, and the “internet” LED is solid..

1.If the “modem” LED is blinking, and the “internet” LED is solid, but you are unable to access the Internet, there may be third-party firewall software installed on the computer attempting to access the Internet.. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall..

2.If you do have firewall software installed on your computer, please make sure that you properly configure it.. You can determine if the firewall software is preventing Internet access by temporarily turning it off.. If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on..

3.Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access..

If you are still unable to access the Internet after disabling any firewall software, please contact Belkin Technical Support..

N+ Wireless Modem Router

78

Page 79 Page 81
Image 80
Page 79 Page 81
Contents + Wireless Modem Router Table of Contents Advantages of a Wireless Network IntroductionRevolutionary N+ Wireless Technology with Mimo N Mimo IntroductionRouter Placement Avoid Obstacles and InterferenceSecure Connections, VPNs, and AOL Choose the Quietest Channel for your Wireless NetworkCordless Phones Introduction Product Features NAT IP Address Sharing Product OverviewBuilt-In Dynamic Host Configuration Protocol Dhcp Setup AssistantIntegrated N+ Wireless Access Point Product OverviewSystem Requirements Package ContentsKnowing your Router Internet Connection Settings Knowing your RouterWireless Security Broadband Download SpeedometerWireless-Computer Status Wired-Computer StatusRouter/Power Status WPS Push ButtonInternet Status Wireless StatusAdsl Line Status Power Jack Black Reset ButtonConnections to Wired Computers Yellow USB PortConnecting and Configuring your Router Connecting and Configuring your Router Replacing an Existing Modem or Modem Router Set Up the Router Run the Setup Assistant Software Select CountryConfirmation Screen Progress Checking Settings Verifying Hardware Connections Naming your Wireless Network Requesting Internet Account Info if neededConfiguring the Router Checking Internet Connection Congratulations Optional Assistance Connecting Other Computers Set Up Wireless Security Run the Security Assistant Software CongratulationsProgress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Storage Manager Alternate Setup Method Hardware Connections Follow the Quick Installation GuideAlternate Setup Method Internet-Status Indicator LAN SettingsInternet Settings Wlan SettingsConnection Type Setting your ISP Connection Type to PPPoE or PPPoA For Dynamic IP connection For Static IP connection Setting your ISP Connection Type to Static IP IPoA Setting Custom Domain Name Server DNS Settings Using the Web-Based Advanced User Interface Viewing the LAN SettingsUsing the Web-Based Advanced User Interface Configuring the Wireless Network Settings Lease TimeLocal Domain Name Viewing the Dhcp Client ListChanging the Wireless Network Name Ssid Changing the Wireless ChannelUsing the Wireless Mode Switch Extension ChannelUsing the Bandwidth Switch Using the Broadcast Ssid Feature802..11b 802..11gChanging the Wireless Security Settings Protected Mode Switch Using Wi-Fi Protected Setup802..11e/WMM Wi-FiMultimedia QoS Using the Web-Based Advanced User Interface Setting WPA/WPA2-Personal PSK WPA2 RequirementsSetting WPA Security Setting WPA-PSKSetting WEP Encryption Using a Hexadecimal KeySecurity options for Guest Access Using the Access Point Mode Configuring the FirewallManually Entering Settings into the Virtual Server Access Control Enabling the Demilitarized Zone DMZ Using Dynamic DNS Setting up the Router’s Dynamic DNS Update Client Blocking an Icmp PingSecurity Log Utilities Restarting the Router Restarting the Router to Restore Normal Operation Restoring Factory Default SettingsUsing the Web-Based Advanced User Interface Saving a Current Configuration Using the Web-Based Advanced User Interface Restoring a Previous Configuration Using the Web-Based Advanced User Interface Checking for a New Version of Firmware Downloading a New Version of FirmwareUpdating the Router’s Firmware Using the Web-Based Advanced User Interface Changing System Settings Setting or Changing the Administrator PasswordChanging the Login Time-Out Setting Setting the Time and Time ZoneEnabling Remote Management Enabling/Disabling UPnP Enabling/Disabling Auto Firmware Update ECO Mode Manually Configuring Network Settings Manually Configuring Network Settings in Mac OS up toManually Configuring Network Settings Manually Configuring Network Settings in Mac OSManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Settings in Windows 98 or Me Recommended Web Browser Settings Microsoft Internet Explorer 4..0 or HigherRecommended Web Browser Settings Netscape Navigator 4..0 or HigherSetup Assistant cannot find my Router TroubleshootingSetup Assistant CD does not automatically start Troubleshooting Setup Assistant cannot connect my Router to the InternetTroubleshooting Can’t connect to the Internet wirelessly Troubleshooting C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Do Belkin products support WPA? Troubleshooting Wireless Comparison Chart Mimo MRCTechnical Support Country Number Internet AddressFederal Communications Commission Notice InformationFCC Statement Information EU Declaration of ConformityModifications Europe-European Union NoticeWhat will we do to correct problems? What is not covered by this warranty?How to get service What the period of coverage isHow state law relates to the warranty
Top Page Image Contents