Belkin PM00781EA F5D8635-4 user manual Can’t connect to the Internet wirelessly

Page 81

Troubleshooting

Table of Contents

sections

1

2

3

4

5

6

7

8

9

10

I can’t connect to the Internet wirelessly..

If you are unable to connect to the Internet from a wireless computer, please check the following items:

1.Look at the lights on your Router.. If you’re using a Belkin Router, the lights should be as follows:

•The “router” LED should be on..

•The “modem” light should be on, and not blinking..

•The “internet” LED should be on, and not blinking..

•The “Wireless” light should be on, not blinking..

2.Open your wireless utility software by clicking on the icon in the system tray at the bottom, right-hand corner of the screen..

3.The exact window that opens will vary depending on the model of wireless card you have; however, any of the utilities should have a list of “Available Networks”—those wireless networks it can connect to..

Does the name of your wireless network appear in the results?

Yes, my network name is listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, but my network name is listed”..

No, my network name is not listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, and my network name is not listed”..

I can’t connect to the Internet wirelessly, but my network name is listed..

If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:

1.Click on the correct network name in the “Available Networks” list..

2.If the network has security (encryption) enabled, you will need to enter the network key.. For more information regarding security, see the section entitled “Changing the Wireless Security Settings”..

3.Within a few seconds, the tray icon in the lower, left-hand corner of your screen should turn green, indication of a successful connection to the network..

I can’t connect to the Internet wirelessly, and my network name is not listed..

If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps:

1.Temporarily move computer, if possible, five to 10 feet from the Router.. Close the wireless utility, and reopen it.. If the correct network name now appears under “Available Networks”, you may have a range or interference problem.. Please see the suggestions discussed in the section titled “Placement of your N1 Wireless Router” of this User Manual..

2.Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled.. This setting is found on the Router’s wireless “Channel and SSID” configuration page..

If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support..

N+ Wireless Modem Router

79

Page 80 Page 82
Image 81
Page 80 Page 82
Contents + Wireless Modem Router Table of Contents Introduction Advantages of a Wireless NetworkIntroduction Revolutionary N+ Wireless Technology with Mimo N MimoAvoid Obstacles and Interference Router PlacementChoose the Quietest Channel for your Wireless Network Cordless PhonesSecure Connections, VPNs, and AOL Introduction Product Overview Product Features NAT IP Address SharingSetup Assistant Built-In Dynamic Host Configuration Protocol DhcpIntegrated N+ Wireless Access Point Product OverviewPackage Contents Knowing your RouterSystem Requirements Knowing your Router Internet Connection SettingsBroadband Download Speedometer Wireless SecurityWired-Computer Status Wireless-Computer StatusRouter/Power Status WPS Push ButtonWireless Status Adsl Line StatusInternet Status Reset Button Power Jack BlackConnections to Wired Computers Yellow USB PortConnecting and Configuring your Router Connecting and Configuring your Router Replacing an Existing Modem or Modem Router Select Country Set Up the Router Run the Setup Assistant SoftwareConfirmation Screen Progress Checking Settings Verifying Hardware Connections Requesting Internet Account Info if needed Naming your Wireless NetworkConfiguring the Router Checking Internet Connection Congratulations Optional Assistance Connecting Other Computers Congratulations Set Up Wireless Security Run the Security Assistant SoftwareProgress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Storage Manager Hardware Connections Follow the Quick Installation Guide Alternate Setup MethodAlternate Setup Method LAN Settings Internet-Status IndicatorInternet Settings Wlan SettingsConnection Type Setting your ISP Connection Type to PPPoE or PPPoA For Dynamic IP connection For Static IP connection Setting your ISP Connection Type to Static IP IPoA Setting Custom Domain Name Server DNS Settings Viewing the LAN Settings Using the Web-Based Advanced User InterfaceUsing the Web-Based Advanced User Interface Lease Time Configuring the Wireless Network SettingsLocal Domain Name Viewing the Dhcp Client ListChanging the Wireless Channel Changing the Wireless Network Name SsidUsing the Wireless Mode Switch Extension ChannelUsing the Broadcast Ssid Feature Using the Bandwidth Switch802..11b 802..11gProtected Mode Switch Using Wi-Fi Protected Setup 802..11e/WMM Wi-FiMultimedia QoSChanging the Wireless Security Settings Using the Web-Based Advanced User Interface WPA2 Requirements Setting WPA/WPA2-Personal PSKSetting WPA-PSK Setting WPA SecurityUsing a Hexadecimal Key Setting WEP EncryptionSecurity options for Guest Access Configuring the Firewall Using the Access Point ModeManually Entering Settings into the Virtual Server Access Control Enabling the Demilitarized Zone DMZ Using Dynamic DNS Blocking an Icmp Ping Setting up the Router’s Dynamic DNS Update ClientSecurity Log Utilities Restarting the Router Restoring Factory Default Settings Restarting the Router to Restore Normal OperationUsing the Web-Based Advanced User Interface Saving a Current Configuration Using the Web-Based Advanced User Interface Restoring a Previous Configuration Using the Web-Based Advanced User Interface Downloading a New Version of Firmware Checking for a New Version of FirmwareUpdating the Router’s Firmware Using the Web-Based Advanced User Interface Setting or Changing the Administrator Password Changing System SettingsChanging the Login Time-Out Setting Setting the Time and Time ZoneEnabling Remote Management Enabling/Disabling UPnP Enabling/Disabling Auto Firmware Update ECO Mode Manually Configuring Network Settings in Mac OS up to Manually Configuring Network SettingsManually Configuring Network Settings in Mac OS Manually Configuring Network SettingsManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Settings in Windows 98 or Me Microsoft Internet Explorer 4..0 or Higher Recommended Web Browser SettingsNetscape Navigator 4..0 or Higher Recommended Web Browser SettingsTroubleshooting Setup Assistant CD does not automatically startSetup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet TroubleshootingTroubleshooting Can’t connect to the Internet wirelessly Troubleshooting C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Do Belkin products support WPA? Troubleshooting Mimo MRC Wireless Comparison ChartCountry Number Internet Address Technical SupportInformation FCC StatementFederal Communications Commission Notice EU Declaration of Conformity InformationEurope-European Union Notice ModificationsWhat is not covered by this warranty? What will we do to correct problems?How to get service What the period of coverage isHow state law relates to the warranty
Top Page Image Contents