SATO 400 manual Technical Support, Poor print quality

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CX400 User Guide

2.Confirm that the sensor type (Eye-mark or gap) in your software setup matches yours print media.

Poor print quality

1.Confirm that the print media is properly loaded, and there is no side-to-side motion of the paper as it feeds through the printer.

2.Check your software print darkness and print speed settings. These settings may need adjustment for optimum results.

3.Try different print media. Old or inferior quality media will degrade print quality.

4.If you are printing in the direct thermal mode, make sure you are using direct thermal labels.

Technical Support

Please contact your local dealer for technical support. Your dealer is knowledgeable about SATO printers, printing software, and your unique system. If you still need technical assistance on your CX400 after contacting your dealer, 90 days of free telephone support is pro- vided to all users who have return the filled in registration card. The 90 day period starts with the receipt of your first telephone support call. If you are having difficulty with application software call the software vendor for support.

SATO America, Inc.cannot provide support for third party software problems.

Support for the CX400 is provided via E-mail at:

techsupport@satoamerica.com.

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PN 9001107 Rev. A

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Contents CX400 Desktop Printer Operators Manual PN 9001107 Rev. a Table of Contents CX Software Media and SuppliesWhat You Get Controls, Indicators, and Connections Device Name Primary Function UseCX400 User Guide Printer Power Connection Printer Interface ConnectionCX400 User Guide Loading Labels or Tags Loading Ribbon CX400 User Guide Selecting the Label Sensor Type Sensor CalibrationUsing the Printer Printing a Self-Test LabelResetting the Printer Feeding Blank LabelsLabel Reprint Sending Data to the PrinterPrinting Labels Routine MaintenanceControlling the Printer Using Direct Commands What To Do If … Error light is lit or flashing Common Problems And Their SolutionsPower light is not lit Self-test label will not print Label will not feedHost stops responding or displays printer not ready message Labels feed continuouslyTechnical Support Poor print qualityPrinter Specifications CX400XM XB XL OCR-A/B Communication Ports Serial Input Cable DB9SParallel Input Cable Centronics 36 pin Serial Port ParametersCX400 Software Label Gallery FreeMedia and Supplies Windows Drivers
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