Star Micronics DOT MATRIX PRINTERS, LC-1521, LC-1511, HA15 80825072 Customer service information

Page 114

Customer service information

If you experience any technical difﬁculties with your Star printer, please refer to Appendix A How to deal with printing problems. This chapter describes easy methods to diagnose and resolve some of the problems that you may encounter.

For further technical support, you should ﬁrst contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use one of the telephone numbers listed below, depending on the country in which your Star printer was purchased.

Star Micronics Technical Hotline:
North America:	1-908-572-3300
United Kingdom:	44-1277-232036
Hong Kong:	852-2795-2335
Australia:	61-2-748-4300
New Zealand:	64-9-570-1470

Star Micronics FaxBack (Document Retrieval) System:

Requires access to a facsimile machine or board with receive capability

North America:	1-908-572-4004
Star Micronics Bulletin Board Service:
Requires a computer modem
North America:	1-908-572-5010
United Kingdom:	44-1494-461395
France:	33-1-305807
Germany:	49-69-780929
Netherlands:	31-73-424485
Australia and New Zealand:	61-2-748-2960

Customer response

Star Micronics Co., Ltd. invites your suggestions and comments on your printer and this manual. Please address your correspondence to Attn: Product Manager

Worldwide Headquarters

STAR MICRONICS CO., LTD.

536 Nanatsushinya, Shimizu,

Shizuoka, 424, Japan

North and South America Markets

STAR MICRONICS AMERICA, INC.

70- D Ethel Road West

Piscataway, NJ 08854-5950

European Market

STAR MICRONICS DEUTSCHLAND

GMBH

Westerbachstraße 59

D-60489 Frankfurt

F.R. of Germany

U.K. Market

STAR MICRONICS U.K. LTD.

Star House

Peregrine Business Park

Gomm Road, High Wycombe

Bucks. HP13 7DL, U.K.

Australian Market

STAR MICRONICS PTY. LTD.

Unit A/107-115 Asquith Street,

Silverwater, NSW 2141

Australia

New Zealand Market

STAR MICRONICS (N.Z.) LTD.

64 Lunn Ave. Mount Wellington

P.O. Box 6255, Wellesley St.,

Auckland, New Zealand.

Asian Market

STAR MICRONICS ASIA LTD.

18/F Tower 2, Enterprise Square

9 Sheung Yuet Road, Kowloon Bay, HONG

KONG

Image 114

Contents LC-1511 LC-1521 EC Council Directive 73/23/EEC and 93/68/EEC of 22 July Trademark acknowledgments About this manual ChapterContents Using the Printer with Windows 3.1 Using the EDS ModeUser Setup Utility Using the printer with Windows 95Using the Printer with MS-DOS Optional AccessoriesPaper Handling Page Printer Setup Choosing a place for the printerPrinter Setup Unpacking the printerGeneral guide General guideOpening the front cover Removing the protective materialsRemoving the protective materials Installing the platen knob Installing the ribbon cassetteInstalling the ribbon cassette Removing the ribbon cassette Installing the paper guide Installing the paper guideStanding up the paper guide Degree angle Fanfold paper Degree angle Cut-sheet paperPaper Type Paper Guide Angle Connecting to a power outlet and turning power on and off Connecting to a power outlet and turning power on and offLoading fanfold paper Loading fanfold paper Printer Setup Loading fanfold paper Printing on fanfold paper Parking fanfold paper Unparking fanfold paperParking fanfold paper Using the tear-off function Connecting to your computerConnecting to your computer Switching between on-line and off-line Control Panel OperationsSelecting a font Entering the Font Lock ModeLit Indicator Font Selecting a fontLit Indicators Meaning Setting the character pitchEntering the Pitch Lock Mode Control Panel OperationsForm feed fanfold paper Line feedPaper eject cut-sheet paper Micro feedSetting the top of form position Selecting the Quiet Print ModeTear-off function fanfold paper Changing the auto load position Changing the auto load positionSaving a macro Clearing the printer’s bufferEntering the Multi-part Mode Initializing the printerUsing the EDS Mode About EDS Mode settingsEntering the EDS Mode Selecting a bank Selecting a switchChanging a switch setting Selecting a bankExiting the EDS Mode Printing the current switch settingsChecking the settings of switches in a bank Using the EDS ModeEDS Mode Settings Switch 2 Auto Tear-off Long Switch 6 Multi-Part ModeSwitch 1 Graphics Direction Switch 3 Line SpacingSwitch 6 Quiet Switches 1, 2 Print ModeSwitches 3, 4, 5 Print Pitch Print ModeSwitches 1, 2, 3, 4 Page Length Switch 5 CR Centering PositionLength Code SW1 SW2 SW3 SW4 SW5Name Country Remarks Country Remarks International Character SetSwitches 1, 2, 3, 4, 5 NLQ Font Selection Bank FUser Setup Utility Installing the User Setup UtilityStarting the User Setup Utility Starting the User Setup UtilityChanging the General, Font, Paper and Adjust Settings User Setup UtilityTo select a window To select a setting box Adjusting the dot alignmentAdjusting the dot alignment To change a settingSaving setup data in a conﬁguration ﬁle Changing the printer portExiting the User Setup Utility Importing setup data from a conﬁguration ﬁleReturning to default settings Using the Help menuUsing the Printer with Windows Setting up for printing with Microsoft WindowsSetting up for printing with Microsoft Windows 3.1 Using the Printer with Windows Getting ready to printPrinting a document Printing a documentInstalling TrueType fonts Selecting fonts in Windows applications Selecting fonts in Windows applicationsSetting up the printer in Windows Setting up the printer in Windows 95 Using the printer with Windows Preparing to print Preparing to printPrinting a document Printing a document Installing TrueType fonts Using the Printer with OS/2 Warp Setting up for printing with OS/2 WarpUsing the Printer with OS/2 Warp Using the Printer with MS-DOS Setting up for printing with MS-DOSCut-Sheet Paper Manual Feed Paper HandlingSelecting paper types Cut-Sheet Paper with Optional Automatic Sheet FeederAdjusting for paper thickness Adjusting for paper thicknessPaper Handling Automatic fanfold feedingManual sheet feeding ThicknessClearing paper jams Clearing paper jamsOptional Accessories Automatic Sheet Feeder SF-15HAPreparing the printer Pull Tractor Unit PT-15HA Serial Interface Unit IS-8H192 and IS-32H768Pull Tractor Unit PT-15HA Optional Accessories Speciﬁcations IS-8H192Speciﬁcations IS-32H768 Serial-to-Parallel Converter SPC-8K Serial-to-Parallel Converter SPC-8KSpeciﬁcations Appendix a Troubleshooting Testing the printerShort test Hexadecimal dump Hexadecimal dumpLong test Troubleshooting DOT Adjustment SettingTroubleshooting guide Troubleshooting guideProblem Possible Cause Jamming paper Printed on Return is enabled Printer case is hot Printer’s air vents are Left margin moves to Paper is not loaded Enter the EDS Mode To check the default printer selection Checking system software settings in WindowsChecking system software settings in Windows To check the driver setupChecking system software settings in MS-DOS To check the portAppendix B Speciﬁcations Specifications Power Consumption LC-1521 Dimensions and WeightPower Supply Ribbon TypeOptional Serial Interface IS-8H192 and SPC-8K Appendix C Interface Pin OutsParallel Interface Pin Name FunctionAppendix D Character Sets Standard Italic Character Set International Character SetCharacter Sets IBM Character Set #2 Code Page #437 IBM-PC Character Set #1Code Page #850 Multi-lingual IBM Special Character SetCode Page #860 Portuguese Code Page #861 IcelandicCode Page #865 Nordic Code Page #863 Canadian FrenchCode Page #866 Russian Code Page #3840 IBM-RussianCode Page #3843 Polish Code Page #3841 Gost-RussianCode Page #3844 Code Page #3845 HungarianCode Page #3847 Brazil-ABNT Code Page #3846 TurkishCode Page #3848 Brazil-ABICOMP Code Page #852 Latin-2Code Page #1001 Arabic Code Page #737 GreekCode Page #851 Greek Code Page #928 Greek Code Page #869 GreekCode Page #2001 Lithuanian-KBL Code Page #772 LithuanianCode Page #3001 Estonian1 Code Page #774 LithuanianCode Page #3002 Estonian2 Code Page #3011 Latvian1Code Page #3021 Bulgarian Code Page #3012 Latvian2Code Page #3031 Hebrew Code Page #3041 MalteseFont and Character Set Control Commands Description Mode Ascii CodeAppendix E Printer Control Codes Print Pitch Control Commands Top/Bottom Margin and Vertical Tab CommandsPrinter Control Codes Special Print Mode Commands Bit Image Graphic CommandsForm Feed and Related Commands Line Spacing Commands Download Character CommandsHorizontal Print Position Control Commands Other Commands Appendix F Glossary Appendix G Control Panel Operation Guide ON-LINEPage MS-DOS Page Page Customer service information